OOTDYReviews of ootdy.com

Response from OOTDYFeb 25, 2025

Dear Caroline, We completely understand how disappointing and frustrating it must be to not receive your package as expected, especially since it’s for your upcoming wedding. We sincerely apologize for the delay caused by the carrier. We’ve been actively following up with them to expedite the delivery, but we have limited control over the entire shipping process. Your satisfaction is our priority. To make things right, we have reached out to you via email with a solution, and we are committed to resolving this issue to your satisfaction. We truly appreciate your patience and understanding. If you have any further questions or need any assistance, please don’t hesitate to let us know. Warm regards, OOTDY

Response from OOTDYFeb 17, 2025

Dear Alex, We sincerely apologize for the delay and understand how frustrating this must be, especially since it was meant to be a Valentine’s gift. Our customer service team has been actively following up with the carrier about your case, but we don’t have much control over the delivery after it’s shipped out from our warehouse. We have reached out to you via email with a solution, and we are committed to resolving this issue to your satisfaction. If you need any further assistance, please don’t hesitate to contact us. Warm regards, OOTDY

Response from OOTDYFeb 10, 2025

Dear Owen, Thank you for reaching out. I’m sorry to hear about the your experience. However, I’m unable to locate your order based on the information provided in your review. I’ve forwarded your feedback to our customer support team, and one of my colleagues will follow up with you shortly to resolve your concerns. Thank you. OOTDY

Response from OOTDYJan 12, 2025

Dear Paula, I’m sorry to hear about the frustration you’ve experienced. However, I’m unable to locate your order based on the information provided in your review. I’ve forwarded your feedback to our customer support team, and one of my colleagues will follow up with you shortly to resolve your concerns. Thank you. OOTDY

Response from OOTDYDec 25, 2024

Dear Pat, We are truly sorry for the inconvenience you’ve experienced. Your satisfaction is our top priority, and we are committed to resolving this matter for you. After reviewing your feedback, we have conducted an internal investigation and would like to address the following points: 1. Upon checking our records, we were unable to locate any previous emails from you. Would you kindly be able to share a screenshot of the email you sent? This will help us understand the timing and figure out why it was not received or processed by our team. 2. We received your review on our website on November 16, and within 4 hours, we reached out to provide a return label. We also noticed that you used the label to return the item. 3. Regarding the refund for your purchase, since a chargeback was initiated on November 15, we are now required to follow the process set by your credit card company. Please note that the final resolution will be handled through their procedure. We truly appreciate your patience and understanding as we work through this matter. If you have any additional questions please don’t hesitate to reach out. We’re here to assist you every step of the way. Warm regards, OOTDY Customer Service

Response from OOTDYOct 29, 2024

Dear Cynthia, Thank you for reaching out regarding your refund, and we sincerely apologize for the delay and any frustration this has caused. Typically, refunds are processed within 15 business days on our end, after which it may take a few additional days for your bank or credit card company to reflect the refund in your account. The timing can vary depending on the bank. I’ve checked our records, and your refund has indeed been processed from our side. Could you please follow up with your bank for any updates on their end? We truly appreciate your patience and understanding as we work to resolve this. If you have further questions or need any assistance, please don’t hesitate to contact us at [email protected]. We’re here to help. Warm regards, The OOTDY Team

Response from OOTDYJun 12, 2024

Hello Lynn, Thank you for reaching out. We're sorry to hear about the issue you've experienced. We truly understand your disappointment and we're committed to making things right. We are dedicated to providing high-quality products and ensuring customer satisfaction is our utmost priority. To proceed with the return and refund, we follow standard procedures. According to our 30-day hassle-free return policy, we kindly request a picture of the items so that we can identify the issue effectively and work towards a prompt resolution. Upon receiving the picture, we will promptly provide you with the return label. Once our Palo Alto team receives and inspects the returned item, the refund will be processed within 1–5 business days. We will issue a full reimbursement for the product cost. We are currently unable to locate your order based on the purchase history and we can't reach you either. Could you please reach out to us at [email protected] and provide your order number and email address so that we can look into resolving this for you as quickly as possible? We look forward to hearing from you shortly. Warm regards, OOTDY

Response from OOTDYJun 6, 2024

Hello Mark, We're sorry to hear that the earrings didn't meet your wife's expectations and we apologize for any inconvenience caused. To proceed with the return and refund, we follow standard procedures. According to our 30-day hassle-free return policy, we kindly request a picture of the items to help us identify the issue effectively and work towards a prompt resolution. Upon receiving the picture, we will promptly provide you with a return label. Once our Palo Alto team receives and inspects the returned item, the refund will be processed within 1–5 business days. We will issue a full reimbursement for the product cost. Having spoken to you via email, we provided the return label to you as soon as the situation was identified. The refund was also processed after we received the returned items. Should you have any questions or need any assistance in the future, please feel free to reach out to us at [email protected]. Warm regards, OOTDY