OOTDYReviews of ootdy.com

Response from OOTDYNov 3, 2025

Dear Abigail, We sincerely apologize that you’ve had to experience the issues you reported. We can only imagine how frustrating this time has been for you, and we are truly sorry for everything you’ve gone through. We want to do our utmost to resolve these problems for you. We have launched an investigation into the missing earring issue you mentioned. If you are willing, we would be happy to provide you with updates on the investigation results later. We understand you are eager to receive the store credit. Due to system settings, it is expected to take 2-3 business days from the time of application to issuance. We apologize for failing to inform you of this timeline earlier, which may have made you feel we were not sincere or even deceptive. At OOTDY, we are committed to addressing every customer’s questions and resolving issues in the most satisfactory way possible. We will be here for you. If you have any further questions, please feel free to contact our official customer service account at any time. Thank you for your support and love for OOTDY. Best regards, The OOTDY Team

Response from OOTDYOct 13, 2025

Dear Jennifer, Thank you for taking the time to share your experience—we sincerely apologize for the frustration caused by the misunderstandings with your order, and we take your feedback very seriously. First, regarding the 6.9% sales tax: OOTDY strictly adheres to U.S. tax regulations, and our system automatically calculates taxes based on the city provided in the delivery address. We recognize the confusion arose when your address was not intended to be part of the taxed city, and we’ve since worked to clarify this with you directly. As for the return fee, we apologize for the unclear communication. Our policy deducts a flat $10 from the total refund amount for a return (not $10 per item), and we are now optimizing our wording across all platforms to avoid such misunderstandings for all customers. We never want our valued customers to feel misled—this is not the experience we strive for. We’ve reached out to resolve the tax issue with you personally and will continue refining our processes to prevent similar issues. Thank you for holding us accountable; it helps us improve. Sincerely, The OOTDY Team

Response from OOTDYJun 23, 2025

Dear Lynn, We completely understand how disappointing it can be when a product doesn’t work out. We’re truly sorry to hear that your experience didn’t meet expectations, and we sincerely appreciate you taking the time to share your thoughts with us. Regarding the pair of earrings that wouldn’t stay in place, we’d love the opportunity to make things right. Our customer service team has provided a pre-paid return label to you, so you don't need to fill in the return address. They will be reaching out to you shortly to help any problem you may have. Just to provide a bit more context—the Cross Double Hoops you received are designed without traditional earring backs. Instead, they feature a cross-through structure that secures the hoops through your piercings. We understand this design may feel a bit unfamiliar at first, and we’ve included a short video here in case it’s helpful: https://ootdy.com/collections/earrings-1/products/x-cross-double-hoops Thank you for your patience and understanding. We hope to resolve this for you as smoothly as possible. Warmest regards, OOTDY

Response from OOTDYJun 16, 2025

Update: We truly appreciate your patience and understanding. As soon as we learned about the delay, we immediately followed up with our carrier, escalated the issue, and worked hard to ensure your original package was delivered within a week. At the same time, we arranged a replacement shipment for you, which safely reached you within 5 days. We also included a complimentary piece as a small token of our sincere apology. Thank you again for giving us the chance to make this right. We hope our efforts have helped turn your experience into a more positive one. We’re here for you if you have any questions or need further assistance. ______________________________ Dear Tina, We’re truly sorry to hear about your experience and completely understand your frustration. You placed your trust in us, and it’s deeply disappointing to know that we let you down. You absolutely deserve timely updates and clear communication — and we sincerely apologize for falling short. We work with multiple shipping hubs, and in rare cases, certain orders are routed through transit centers that take longer to process. While these delays may be beyond our direct control, it’s still our responsibility to keep you informed and supported every step of the way. We also want to sincerely apologize if our previous emails felt repetitive or unclear. That was never our intention, and we deeply regret adding to your frustration. We’ve checked on your order again, and it’s currently moving and expected to arrive within 2–4 business days. While this doesn’t undo the delay, please know that we’re doing everything we can to ensure it reaches you as soon as possible. Our team will also be reaching out to you directly with an update and a resolution to help make up for the inconvenience — no more back and forth, just real help. Thank you for taking the time to share your feedback. We hear you, and we’re committed to making things right. Warm regards, OOTDY

Response from OOTDYMay 17, 2025

Dear Lesley, We’re truly heartbroken to read this. The experience you’ve described is not only deeply disappointing, but completely out of line with the standards we hold ourselves to. You placed your trust in us, and we’re genuinely sorry that the piece didn’t meet your expectations and that you were left feeling unheard. Although we haven’t yet received your return, we’ve already processed your refund. Our manager is also reviewing your case to ensure something like this doesn’t happen again. Our team has also followed up via email to make sure you have the support you need, and we’re standing by if there’s anything else we can do to help. Thank you for taking the time to share your feedback — we hear you, and we’re committed to making things right. With heartfelt apologies, OOTDY Customer Service

Response from OOTDYMay 10, 2025

Dear Rosa, First, I want to sincerely apologize for the frustration and disappointment you’ve experienced. Waiting over a month without a response is not the experience we want for you, and I’m truly sorry for the inconvenience this has caused. Here’s how we’d like to resolve this right away: To quickly locate your email and order details, could you kindly provide your order number or the email address used at checkout? Additionally, if possible, please forward your original email(s) to [email protected] with “URGENT: [Your Name]” in the subject line. This will help us prioritize your case immediately. As a small team dedicated to handcrafted quality, we’ve recently experienced a surge in inquiries and are working hard to catch up. While this doesn’t excuse the delay, we’ve just onboarded 3 new support members to ensure this never happens again. Thank you so much for your patience— We truly value you and look forward to getting this resolved promptly. Warm regards, OOTDY

Response from OOTDYMay 10, 2025

Dear Loretta, Thank you so much for sharing your thoughts with us. We’re truly sorry to hear that the products didn’t meet your expectations. While mystery boxes are typically non-returnable as noted in our policy, your satisfaction means a lot to us, and we’d love the chance to make things right. Our team has already reached out to you with a proposed solution — we hope it’s helpful, and we’re standing by in case you have any further questions or concerns. Your feedback is valuable as we continue working to improve both our products and service. If there’s anything else you’d like to share, please don’t hesitate to reach out to us at [email protected]. We’re here for you and happy to help. Warm regards, OOTDY

Response from OOTDYApr 5, 2025

Dear Gerardina, Thank you for sharing your feedback, and we're truly sorry to hear that the earrings didn’t meet your expectations. Our earrings are designed to offer a delicate, minimalist style for everyday wear. The photos on our website feature real products, with model shots included to help convey their true size and appearance. That said, we completely understand that preferences vary, and we’re sorry this piece didn’t feel right for you. Regarding the bent post you mentioned, we’d like to look into this further and make it right. Our customer service team will be reaching out via email shortly to assist you. In the meantime, please don’t hesitate to contact us at [email protected] if you have any questions or need any assistance. Warm regards, OOTDY