OOTDYReviews of ootdy.com

Response from OOTDYJan 9, 2026

Hi Shannon, Thank you so much for your kind words about your earrings and our customer service! We truly appreciate you taking the time to share your experience. We sincerely apologize for the delay with your order. We completely understand how important it is to receive items on time, especially around the holidays. While the expedited shipping didn’t arrive as quickly as expected, we’re glad to hear that you still love your earrings and that our team was responsive to your needs. Your feedback is invaluable to us—it helps us continue improving both our products and our service. We hope your earrings bring you joy every day, and we look forward to serving you again in the future! Warm regards, The OOTDY Team

Response from OOTDYAug 27, 2025

Thank you for taking the time to leave your review on Trustpilot. Your kind words truly made our day. Knowing you’re happy with your order means the world to us, and your feedback inspires us to keep doing our very best. 😄 Our dedicated staff conduct a quality check on each product before shipment—this is because we understand every customer expects their purchase to be perfect. This is also what OOTDY strives for consistently. We truly appreciate your reaching out to our customer service team promptly when you encountered the issue. The product damage caused by unavoidable jostling during transportation should not be something you have to bear the consequences of. Our dedicated staff conduct a quality check on each product before shipment—this is because we understand every customer expects their purchase to be perfect. This is also what OOTDY strives for consistently. Thankfully, this issue has been well addressed in the end. We’re eager to have your ongoing support for OOTDY, and we also believe that with the company of valued customers like you, we will keep growing step by step.💗

Response from OOTDYMay 10, 2025

Dear Teresa, Thank you again for your patience, and I’m very sorry for the inconvenience this has caused. Your replacement pair has been shipped, Please feel free to reach out once it arrives — I’d love to make sure everything is perfect this time. I also want to clarify that we truly never meant to imply any fault on your part, and I sincerely apologize if our earlier messages came across that way. We appreciate you sharing your experience, and your feedback is truly important in helping us improve. If there’s anything more I can do to assist, please don’t hesitate to let me know. Warm regards, OOTDY

Response from OOTDYMay 10, 2025

Dear Angela, Thank you for reaching out. We’re sorry to hear that you encountered any issues with email delivery initially. It’s possible that a temporary issue on Gmail’s end may have caused the bounce, and we apologize for any inconvenience this may have caused. We’re also sorry to hear that the item didn’t meet your expectations. Our team responded promptly after receiving your message and has worked to resolve the issue. We hope you’re satisfied with the solution provided. If you have any further questions or concerns, please don’t hesitate to contact us at [email protected]. Warm regards, OOTDY

Response from OOTDYJun 6, 2024

Hello Freddy, Thank you for reaching out. We received your first email on April 17th, but it had no content. We responded to your email on April 18th, and after that, you informed us of your intention to return the item. Following our 30-day hassle-free return policy, we promptly provided you with the return label and processed your refund as soon as we received the returned item. We're very sorry that our service did not meet your expectations. We hope to continue improving and providing you with better service in the future. Warm regards, OOTDY