OOTDYReviews of ootdy.com

Response from OOTDYMar 25, 2026

Dear Liya, hank you for giving us the opportunity to follow up on your order and assist you further. Based on the information you provided, we have confirmed that your order was shipped on March 20 and successfully delivered on March 27. This falls within our standard shipping timeframe of 3–7 business days for deliveries to the United States. That said, we completely understand that the lack of timely tracking updates during transit can be frustrating and concerning. Your experience is absolutely valid, and we sincerely apologize for the inconvenience caused. We have already escalated your feedback to the carrier to better understand and address this issue. Following your inquiry, we have also sent you the latest tracking updates along with the Proof of Delivery (POD) provided by the carrier. Please kindly check your email for these details. If you are still unable to locate your package, please don’t hesitate to reach out to us. We will continue to support you and work towards a satisfactory resolution until the issue is fully resolved. Your feedback highlights areas where we need to improve, and we truly appreciate you taking the time to share your experience with us. Wishing you all the best. Warm regards, OOTDY Customer Service Team

Response from OOTDYMar 23, 2026

Dear Suzanne, We are truly sorry for the delays and confusion you experienced with your order. We understand how frustrating it is to wait for items that appear to be in stock and we sincerely apologize for the inconvenience this has caused. Your feedback is extremely valuable to us. Upon receiving your comments, we immediately investigated the issue and discovered that the stock displayed on the website corresponded to a different warehouse, which unfortunately led to a misunderstanding. This should never have happened, and we deeply regret the oversight. We have reached out to you via email and have completed the cancellation and full refund of your order as requested. The refund should arrive in your original payment method within a few days. We truly appreciate your patience and cooperation throughout this process. We are very sorry that we fell short of your expectations on this occasion. We hope that in the future you might give OOTDY another opportunity to provide you with a smoother and more enjoyable shopping experience. Thank you again for your feedback and understanding. Warm regards, The OOTDY Team

Response from OOTDYMar 20, 2026

Dear Claire, We’re truly sorry for the experience you’ve had and completely understand your frustration regarding the shipping delay. In response to the issue, we arranged a replacement shipment for you. According to the tracking information, the replacement package was out for delivery and successfully delivered on March 19. If you have not received the parcel from Evri, please don’t hesitate to contact us—we’ll be more than happy to assist you further. After investigating the situation, we confirmed that the delay with your original order was caused by the package being lost in transit by the carrier, and unfortunately, this was not communicated in a timely manner. We deeply regret this unexpected situation and sincerely apologize for the inconvenience and frustration it caused. We would greatly appreciate it if you could confirm receipt of the replacement or share any updates. Thank you for giving us the opportunity to make this right and improve our service. Once again, please accept our sincere apologies. Sincerely, OOTDY Customer Care Team

Response from OOTDYMar 6, 2026

Dear Melissa, Thank you for sharing your feedback, and we are truly sorry to hear that you have not yet received your order. We have located your order, and our team has proactively reached out to you via email—please check your inbox so we can follow up and assist you further. We have also submitted a refund for the shipping fee, which should be credited back to your original payment method shortly. In addition, we are in contact with the carrier to obtain updates on your package and to understand why there has been no tracking information. We are more than happy to offer a replacement shipment to resolve this situation. We truly appreciate the opportunity to address this issue and hope we can make things right for you. If you have any questions or thoughts, please feel free to reply to our email—our team will be glad to continue assisting you. Warm regards, OOTDY Customer Care Team

Response from OOTDYJan 26, 2026

Dear Natalie, Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience caused by our inability to accommodate your ring size change before the order was shipped. To address this, we provided a solution to send the size 7 ring as an additional shipment so you could receive both sizes simultaneously and return the one you didn’t need. We are grateful for your understanding and acceptance of this solution. We also acknowledge that once the package was in transit, delays or tracking updates beyond our control added further challenges to your experience. Nevertheless, we are always happy to work with our logistics partners to confirm information and provide appropriate support whenever possible. Regarding the quality of the rings, we are truly sorry they did not meet your expectations. We completely understand that customers with discerning taste expect exceptional quality, and we share the same commitment ourselves. Your feedback is invaluable and helps us continue to refine and improve our products. We sincerely hope you might give us another opportunity to make amends for the difficulties and frustrations encountered during this order. Please know that our apologies are only the beginning—we are taking your comments seriously and will continue to optimize our service and product quality to earn your trust and satisfaction. Warm regards, The OOTDY Team

Response from OOTDYJan 12, 2026

Hi Eric, We’re truly sorry for the frustration this situation caused, especially since your order was meant to be a Christmas gift. Your order was placed on December 20, shipped on December 21, and according to USPS tracking, it was successfully delivered on December 26. While this delivery was technically within the expedited shipping timeframe, we completely understand your expectation to receive it before the holiday and how disappointing it was when that didn’t happen. After receiving your feedback, our team followed up promptly with the carrier to push for faster movement wherever possible. However, once a package leaves our warehouse, our ability to control its transit is unfortunately limited. That said, we have already processed a refund for the shipping fee, as we recognize that the service did not meet your expectations and your satisfaction is extremely important to us. We sincerely regret that this experience still fell short for you. Our VOC and customer care teams are actively following up on your return and refund to ensure everything is handled properly, smoothly, and fairly. Please rest assured that we take situations like this very seriously and are committed to seeing this through to full resolution. Thank you for sharing your feedback with us. While we’re truly sorry this order didn’t go as planned, your voice helps us improve, and we sincerely hope we’ll have the opportunity to provide you with a better experience in the future. Warm regards, The OOTDY Team

Response from OOTDYNov 22, 2025

Dear Barbara, We’re truly sorry for the inconvenience and frustration you’ve experienced — we understand how upsetting delivery issues can be, and we never want any customer to go through that. After reviewing the situation, both packages were returned by the carrier because the address entered at checkout was missing the required PO Box information. We understand you may have previously saved a version of this address that included a PO Box, but the incomplete version was set as the default address in your OOTDY account. This is why the same issue occurred again on the second order. Since the address is selected and confirmed by customers during checkout, we’re unable to change it on your behalf. However, we did provide guidance on how to update your address correctly within your OOTDY account to prevent this from happening in the future. We want to assure you that we took your concerns seriously. We arranged a new shipment for your first order and issued a full refund for the remaining items from that order. We’ve also updated you today with confirmation that your refund has been completed — please feel free to check your email and payment account details for verification. As a brand, we are always committed to resolving issues with care and sincerity. We genuinely hope this helps ease your frustration, and we’re here to assist you with anything else you may need. Thank you for giving us the chance to make things right. 💛 Warm regards, OOTDY Customer Support Team

Response from OOTDYNov 4, 2025

Dear Gabrielle, We’re truly sorry for your delivery experience. Waiting for a package without any tracking updates can be incredibly stressful — and we completely understand your frustration. Please know that we take your concern seriously and are actively investigating the status of your shipment. Once an order has been shipped and dispatched from our warehouse, it’s unfortunately beyond our direct control. That said, this is absolutely not the kind of experience OOTDY wants any customer to have. More than anyone, we want your pieces to reach you smoothly and on time. As soon as you reported the issue, our customer service team reached out to you via email. We understand how disappointing this situation has been, so we’d like to make it right — either by resending your package or issuing a full refund, depending on your preference. We sincerely apologize for the inconvenience and frustration this has caused. Please rest assured that we’ll stay in touch until this matter is fully resolved. Best regards, The OOTDY Team