Jacalyn G.
I just received my second purchase of…
I just received my second purchase of earrings and love them. I thought I had only received one of a pair and quickly reached out to the company. The earrings come in beautiful packaging and bag. I received a reply from the company quickly and found the missing earring inside the bag that actually keeps the earrings separated in delivery. Great customer service and again beautiful earrings!
Response from OOTDYApr 22, 2026
Hi Jacalyn, Thank you so much for your lovely review and for choosing OOTDY again! We’re delighted to hear that you love your second purchase and that your earrings arrived beautifully packaged. We always hope every order feels special from the moment it arrives. We’re also glad we could respond quickly and that the missing earring was safely found in the pouch. We separate earrings inside the packaging to help prevent them from rubbing against each other during transit and avoid unnecessary wear. We didn’t expect it might cause confusion, so we truly appreciate your understanding. Knowing that our customer service was able to give you peace of mind means a lot to us. Thank you again for your continued support. We hope you enjoy your beautiful new earrings and look forward to serving you again in the future! Warm regards, OOTDY Team




