Sal
I was so excited to get the Bob Ross…
I was so excited to get the Bob Ross men’s slippers for my nephew. The slippers in his size run extremely small. I have been trying in vain to contact customer service via phone & email & many times… I have never received any kind of response from either. I wanted to return as the next larger size was sold out.I now have a useless pair of slippers & out the money paid for them. I am terribly disappointed & will not shop with your company ever again!
Response from Oooh Yeah! SocksFeb 28, 2023
Hi there, We apologize for any inconvenience caused by the sizing issue with the Bob Ross men's slippers you purchased for your nephew. We understand how disappointing it can be when a product does not meet your expectations. We have tried reaching out to you via email 3 days ago to assist with the return process, but unfortunately, we did not receive a response from you. We understand that you were looking to return the slippers for a larger size, which was sold out at the time. We do have a return policy in place, and we would have been happy to help you process the return and issue a refund or different style with larger size exchange. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, Oooh Yeah Team