Thelma H.
I placed my order on June 11 and have…
I placed my order on June 11 and have sent several emails and no reply. It’s July 2 and still nothing. This is a horrible business! IMG_2088.jpg

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Ooh-Gift Store (ooh-gift.com) has 227 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Thelma H.
I placed my order on June 11 and have sent several emails and no reply. It’s July 2 and still nothing. This is a horrible business! IMG_2088.jpg
Philip
very disappointed. I ordered something 3 weeks ago for our anniversary. Got an email confirmation and never heard back. Sent a reminder email, tried to get into contact via FB chat. No reaction. I want my money back
Response from Ooh-Gift StoreJul 1, 2020
Hi Philip, Did you confuse us with any store? We are the Ooh-Gift Store, we have checked your information on the store, there is no order from your name. Please contact us via email: [email protected] to resolve the issue if you order from us.
Aeraj Q.
UPDATE: received confirmation that my order was shipped almost 2 weeks ago. Tracking number says I should have had it on 6/22. It’s now 6/27, and I still have nothing. What the hell is going on???
Response from Ooh-Gift StoreJul 1, 2020
Hi Aeraj, I have checked your information on the store, your order has been notified that it is transshipment at the local post office, please contact your post office to receive the parcel. Your tracking number: 802244116711681569 The track here: https://www.ups.com/WebTracking?loc=en_US&requester=ST&trackNums=802244116711681569/trackdetails
Mike D.
RUN from this company!! I cannot even locate a phone number through an internet search. THAT IS TELLING! They do not return email replies!! I should have researched before ordering from them weeks and weeks ago and I would have seen other bad reviews. Lesson learned. No update on my order and my anniversary is TOMORROW. NOT AT ALL HAPPY! Don’t even consider ordering from them!
Response from Ooh-Gift StoreJul 1, 2020
Hi Mike, You're outrageous, we have checked your order and it has been notified that the delivery was successful. Why did you rate us so badly when you received the product? Your tracking number: 61290989457922181082 Shipping company: FEDex
Fran P.
I ordered, buy 1, get 1 free. Not canvas. Paper. Very expensive. Need for Christmas presents. I'm on Disability and have very little money. I'm embarrassed to give these paper prints. Fran Puterbaugh
Sarah D.
My order which for my granddaughters for Mother's Day, needless to say arrived after Mother's Day. Then to top that off, the wording was incorrect. I sent an email to your company, they offered me $15 refund for my purchase of $57.14, which was an insult. Why should I receive less than what I paid for receiving a poorly made product. I have sent two emails to check on the status of my complaint (requesting my total refund) and have heard nothing. I will be contacting my credit card on Monday to follow up on this matter. I will never order another product from your company.
Matt C.
Ordered on June 2 and haven’t heard anything. Order HNT7591. Terrible customer service
Travis C.
I ordered a canvas over a week ago and was charged for it immediately. So far I have only received 1 email stating order my order was received, and I was charged full price right away. However, I haven't heard anything since, despite writing 2 emails requesting an update on my order. The phone number listed in the website to contact you doesn't even work. I ordered this item a full 2 weeks before the surprise was placed for my wife because the website said I'd get it in time. She arrives next Thursday and I haven't even heard from your company that it has shipped. I am very disappointed and don't really know what else to do to get a response from you all. Please respond asap.
Response from Ooh-Gift StoreJun 1, 2020
Hi Travis, We sincerely apologize for the delay, but please understand that the product you order is personalized, we need time to design, manufacture, and deliver. If you place an order on May 23, we will always place the order in pending status within 12 hours so that the customer wants to change or cancel. And it takes 24 hours for the design, after that we move to production takes 7 to 8 business days and the delivery time takes 3 to 5business days. Please understand that this is a personalized product. Sincerely, Ooh-Gift Store