OnyxresearchReviews of onyxresearch.shop

Extremely disappointing experience. My previous order was missing a product, and although customer support said a refund had been initiated, I discovered three months later that it had never been processed. Despite this, I gave the company another chance and placed another substantial order for delivery to South Korea. This time, my package was marked as delivered in California, USA, and I still haven't received a proper response from customer support. Two problems with two separate orders, and still no satisfactory resolution. This is unacceptable. **To the person responsible, please contact me immediately and resolve both issues.** I've given your company enough chances, and I expect action, not silence.

Spent nearly 200 euro on an order. Ordered on August 25th and waited over a month for the package to come which it did not. Contacted customer support and got no response. It's now October 19th and still nothing from them. I've had to raise a dispute with my bank over this. 0/10 stay away from them.

I ordered $500 worth of product and never got it, and I reached out to customer service and they never responded

I never even got my order after support said they’ll contact fed ex to update it it’s been a week and I’ve emailed 4 times no response horrible customer service never shopping again

1 order was excellent, 2nd order didn't turn up but you guys apparently replaced it with another but it also is yet to show up ?

Update 30 September: I have now been refunded, but not by Onyx. Route, the shipping protection company, paid out my claim ($535.49) after Onyx stopped answering them too. Onyx itself never replied to me again and never refunded anything. If you order here, add Route at checkout: it is the only reason I got my money back. Original review: I ordered on 18 June 2026 (order #213836, $550.75, including $15.26 for Route shipping protection). The UPS parcel stopped moving on 1 July and was never delivered. On 7 July support said they would open a trace with UPS. On 27 July they told me they hadn't heard back from their own team and that I should file with Route instead. Route approved my claim on 12 August and sent a replacement. That replacement was returned to Onyx. On 4 September Onyx confirmed it to Route in writing: "I think that we can safely assume that we received it!" Three days earlier, on 1 September, Onyx had told me that Route protection "was not added at checkout" (it is a line on my invoice) and that they had "not even received confirmation that the order has returned back to our border." They said they were escalating to management. That was the last reply I got. After that I wrote six times, offered to take the refund by card, PayPal or bank transfer, and gave them until 25 September. Nothing. The fast-shipping reviews here may well be true. This is what happens when something goes wrong.

Stay far away from, only ordered through word of mouth. Ordered two research chemicals at the start of one month, then the shipper tells me that they have requested for the package back. They stopped being responsive via email for support. Today they sent me an invoice via the shipper to pay their customs fee even though they haven’t even responded to me. A clear headache

The bad reviews are real. Misleading advertising from their influencers who promote for human consumption. Slow shipping, and an infection from the bac water.