Debra J.
I purchased the Kinky straight straight…
I purchased the Kinky straight straight some months ago. I have to say that I was very excited about getting this hair. I got the hair in the color #30. This hair was the worst! it tangled and shed. The hair is so course it rubbed my hair out that is on the nape of my neck. This hair was a total waste. of money!!! I know how to take care of hair and weaves. I am a hair stylist. I bought several high quality products for this hair and it still tangled and shed. A total waste of my nearly $400.00.
Response from ONYC Virgin Hair ExtensionsFeb 26, 2024
Dear Debra, First and foremost, we want to extend a sincere apology for the disappointing experience you had with our Kinky straight hair in color #30. It's particularly disheartening to hear this feedback from someone with your expertise and passion for hair care. We value the trust you placed in our product, and we are truly sorry that we did not meet your expectations. Your experience, especially as a professional hairstylist, offers us invaluable insights. We understand that as a specialist in the field, you would have taken all the necessary steps to maintain the hair extensions. The issues of tangling and shedding you faced are concerning, as our goal is always to provide a product that not only meets but exceeds professional standards. We want to address the specific product you purchased. Our colored textured hair, as you mentioned, undergoes two levels of processing – coloring and then texturing. This process, indeed, can make the hair more prone to challenges as it would with natural hair that has been similarly treated. We strive to balance the integrity of the hair with the desired color and texture, but it seems in your case, this did not translate into the quality experience we aim for. Even though your review was written about five years ago, your feedback remains extremely important to us. It informs the ongoing improvements we make in our production processes and customer service practices. Over the years, we have worked diligently to enhance the quality and resilience of our hair extensions, particularly our colored and textured ranges. Your professional perspective is invaluable, and we would welcome any further insights or suggestions you might have on how we can better meet the needs of hair care professionals like yourself. Please feel free to reach out to us with your preferred course of action and any additional feedback you may have. Once again, we apologize for the inconvenience and disappointment you experienced. We are committed to learning from your experience and ensuring it guides us in providing better products and services. Sincerely, ONYC Hair Support Team