Paul G.
I paid the extra for a 1-2 hours…
I paid the extra for a 1-2 hours turnover, but it took more than 3 hours to issue so was not ready when I checked in at Barcelona airport. The airline initially did not let me check in, but finally grudgingly agreed. In hindsight I should have given it more time but the website clearly states a 1-2 hours turnover. I contacted the customer service of onwardticket.us to complain and ask for at least a refund of the premium I had paid for quick issue. That was a week ago and they have not deemed it important to reply to me. I guess that they don't care but they should, because there are dozens of companies offering a similar service. Edit: After they read my e-mail saying that I would post a bad review here, they replied and have issued the refund ! I don't buy their excuse for not receiving my initial two e-mails: "Apologies for the late reply, but due to technical issues we didn't receive your emails. Upon checking, your order was delivered on 8th of September. I see it got delayed due to route complexity. I will go on a head and refund you $4.99, the difference of super fast upgrade you had. Apologies for the inconvenience."
Response from OnwardTicket.usSep 16, 2026
We apologize for the inconvenience you experienced. This is not something that normally happens, and unfortunately, it was caused by a technical issue that has now been resolved. We always make sure that every traveler receives the best possible service. Rest assured, you will be refunded. Please share your order ID with us at [email protected], and we’ll take care of it. Everything is running smoothly now, and you can expect a much faster and better service from us going forward. Thank you for bringing this to our attention.