Lesley K.
I would give zero stars if I could
I would give zero stars if I could. Do not use them!! These cards do not work like store gift cards and if they item you want is over the gift card amount then its completely useless. I finally had to order an item I did not want just to use the card and then they shipped it to the billing address of the on me company. The whole experience has been a disaster!!
Response from On MeJul 17, 2026
Hi there, we are truly sorry that your experience felt frustrating, but we would like to clarify how our cards work and provide important context on how your situation was handled. First, you absolutely can purchase items that cost more than your gift card balance. Our users do this frequently by either adding funds directly within our app before shopping online, or by splitting the payment at an in-store checkout. Regarding the shipping mix-up, our corporate billing address was inadvertently entered into the shipping fields during the checkout process. As soon as you reached out, our customer support team was right there with you every step of the way to fix it. The store, who was highly accommodating and issued a full refund so you could safely re-place the order to your preferred address. We are glad our team was able to help guide this to a positive resolution, and we wish you the best moving forward.