Only Natural PetReviews of onlynaturalpet.com

Once they have your email address, they refuse to remove it. Very poor quality products. Terrible customer service.

I’ve placed two orders at different times and they both got canceled by the company. Due to items being out of stocks. So frustrating and very annoyed with their customer service. Wouldn’t recommend shopping here.

This dog food was great for a couple of years. Now every bag has hundreds of beetles and larvae. There’s pacing in the dried kibble. They expect my dog to just eat these larvae and beetles. It’s truly unacceptable for a premium dog food company that is close to $100 a bag. They take no ownership and won’t respond to the disgusting videos and photos sent. Due to this poor customer service is why I want to warn people about this brand and their dog food.

Very poor customer service. I ordered dog food and did a subscription several months ago. Now my dog doesnt like that particular brand so we changed the brand. They sent me the item without sending a reminder email that it will be shipped. Once I got the food I called and requested to return the same. They DONOT provide return label and the customer service person was rude and not helpful. They want me to pay for shipping back. They should have sent a reminder email confirming that the product is being shipped so I had an option to cancel at that time since things change. I would have ordered the different brand that my dog likes. But unfortunately they have lost a customer and worst of all it seems that they dont even care. Be careful ordering from this company.

Signed up for an autoship but the reminder emails went to my spam folder. Tried to cancel an order about 4 hours after it had been placed and my card charged and they claimed they couldn't do a refund because the order had already been pulled and given a label. But I have to wait for FedEx to come pick the package up then return it to them before my refund is released. This makes absolutely no sense and means they are charging people as soon as orders are placed instead of when they are shipped as most companies do. I am wondering if they even plan on issuing any refund at all at this point.

Terrible company, and fyi my dogs preferred the grain free I had been getting at Walmart, and snubbed most of what I bought here(alot). Impossible to find way through site to order, all nonsensical NOT user friendly. So hard I called to have help with the order. Made order and it was wrong. Got what I had explicitly said I did not want, asked it be removed and I thought that was all set. Nope. I set reorder for 12 weeks but in 3 weeks I got another hug order, random items chosen(crazy at this point). Left vm messages, emails, but never got a call back or anything refunded. After a few more weeks I finally got them on the phone, was refund for what was missing, and was told they agreed and CANCELED my subscription. (I hope it was, fingers crossed!)

They ship by post office and post office will not deliver it. I've contacted this company NUMEROUS times and get nonsensical responses from their customer "service" which is not service by any stretch of the imagination. They will not give me a requested refund. BUYER BEWARE!!!!

We have been using the lemon scented natural tick and flea collar for our dog. 2 times it has snapped in two making it useless. We bought several off these in advance so we would have them on hand. The first time one broke they sent a free replacement. Now when we put another on it snapped like a twig the next day. It was in a sealed package and had an expiration date of June 2025. Now they will not honor their failed product by sending a replacement saying their "system" will not allow them to replace an item bought in Oct 2023.