onlinetires.comReviews of onlinetires.com

DO NOT BUY A THING FROM THEM, I REPEAT DO NOT!!!!! this is the most ridiculous place to buy a tire, I purchased 4 brand new tires from them, they sent 1, then after a week they sent another one which is a USED tire with wrong size, they asked me to return it to them and I did. 2 days later I got another one from FedEx, just today they said one of the tires was lost by FedEx {they lied on FedEx]. I called and called and called only for their rude rep DAVID to place me on 30 mins hold, no talking nothing.... when he came back I asked for a supervisor, he hang up. I called again severally, unfortunately I got the rep again {I recognized him by his voice} he denied ever hanging up, I told him I am recording the call, that is when he allowed me speak to a sup. Supervisor now said they do not have any of the brand i ordered for anymore, so I have to send the 2 I have now back to them so they can send a NEW set of 4 to me, it has been 3 weeks imagine still no solution in sight. NEVER EVER BUY A THING FROM THESE FOLKS, they lie a lot. I have reported them to PayPal to get my refund.

Buy at your own risk,I have been getting the run around for 2 almost 3 weeks about a refund, I was told that the tires I ordered was on back order and would be refunded my money, no communication and no refund a week later, they make empty promises I still have not received what I paid for, I will never order from this place again, I should have read the reviews before ordering, big mistake, they SOUND REALLY NICE UNTIL YOU MAKE YOUR PAYMENT AND THEN IT IS DOWNHILL FROM THERE, PLEASE BE AWARE BUY AT YOUR OWN RISK!!!!!!!!

Do not repeat my mistake and buy from OnlineTires.com. Terrible customer service and their agents do not speak or understand English well. They sent the wrong tires and trying to return them is a huge hassle. I had open a dispute with my credit card company. Trying to save a few bucks on tires was not worth it. Worse experience ever, avoid like the plague.

Horrible customer service. Has the option to price match and when I provided them a link/store to price match and they then emailed me saying they can price match and give me additional 5% off . I called the sales rep she told me they will not be price matching, but will give me a special code to get a big discount. Sales rep then requested me to say that she is beautiful in tagalog before she will provide me a code . Entered the code to get 5% off (they had a different code on their website for 5% off already). If you are reading this "RACHEL", I hope having to call you beautiful makes your horrible day at the crappy company you work at, better.

Place and order on Feb 9 (Tuesday) with Christopher. At the beginning was professional and promising that my tire was arriving within 3 business day (Friday) but had to reach customer service next day for tracking number and realize delivery was until February 15 (Monday). Stop processing orders without warranty of delivery time, stop playing with customers who depended from car parts. Not only they ship the order via FedEx Home where they save money and delay time to consumers but MISS spell my last name on the order ( If the fedex driver decides to ask for ID I am 100% f#&! up) Not cool.

I ordered a tire thru Walmart and it went to Online Tires. The same day I ordered it I cancelled. They said it was already tagged and was being sent. I received and called Online Tires. The tire cost 128.00 and I was told I would receive only 40.00 back. What fraud. I will be contacting Walmart so they will know what kind of company they are dealing with.

If I could put 0 stars I would. I’ve been getting the run around for weeks. Tires were never received. I’ve been in touch with FedEx and they are lost. Was told to have shipper file a claim. Numerous calls over the past two weeks being told every day that they have to file a claim with FedEx and that needs to be closed before a refund can be issued but a claim has never been filed. Called again today and was told they would issue a refund and I would get email confirmation in 20 minutes. Mind you they’ve said this each and every time I call. Total scam.

THEY'RE SCAMMERS DO NOT PURCHASE FROM HERE!!!!!