onlinetires.comReviews of onlinetires.com

STAY AWAY FROM THIS WEBSITE. I ordered specific tires that I wanted and the company shipped me the wrong tires. I contacted this company via email 3 times and no response. I called and was told they didn’t have the tires I ordered in stock. I asked why it was being sold on their website and no reasonable answer could be given to me. They requested I send them the return information and they would send the return slip. I have done as they asked twice and still no slip was received. Also on the phone they told me I physically would have the bring the tires to FEDEX myself in order to return them.

Ordered 4 tires for my truck. 18 inch wheels, they sent me 2 of the right size 2 of the wrong, and not a little wrong. They sent tires for 22 inch wheels on an order calling for 18s, not sure how someone looked at that mix match going out and didnt say wait, that doesnt look right. They sent me return shipping labels and said I either had to wait for them to receive THEYRE mistake tires to send me my 2 right ones or I had to order 2 more out of pocket and they'll refund the 2 wrong ones when they get them, thought that was terrible off the bat but I did need the tires so I ordered 2 more, this decision was literally no more then 5 minutes after calling the first 2 times today and called them back to order the 2 more and no answer, I have been calling for over an hour and nobody will pick up the phone now at 11-12 in the morning. I wanted to call and confirm that I did order 2 more out of MY pocket and when they receive the wrong ones I will be refunded but not only can I get ahold of them to say that but they also have not emailed the return shipping label I have to print for the fedex pickup tomorrow so I need them to resend that. Im pretty sure all I've done here was buy 6 tires and 2 I can't use and paid a premium for cause the size they sent is cheaper then the size that fits. First and last time I'm using this company.

Don’t buy from onlinetires.com. Couldn’t fulfill my order then getting a refund was like pulling teeth. Customer Service was horrendous. Stick with Tire Rack.

Order wrong tires (my fault). Filed a request to get a refund immediately after placing order. Recieved email confirming the receipt of my request. They waited until it was past the return threshold to get back to me. Sent tires anyways. Is refusing to take them back unless I pay them. I have all my conversations with me. Used poor english and punctuation. These people are scam artists. I offered to send them back and they will not take them, and stopped responding to me when I showed them proof of our past conversations and the timestamps on the order and request.

DO NOT ORDER ANYTHING FROM THIS SWAG COMPANY!! They will do you wrong, not answer you, happily take your money, and maybe you’ll receive what you ordered. DONT DO IT, you’ve been warned!

Terrible company, horrendous customer service! I do not recommend buying from online tire.

You can't get through to them by phone, they want you to communicate by email. They take days to respond. They sent me 19" tires with 17" rims. I requested to return the next day. It took 5 days to get a return authorization. I've been trying to get them to cancel the lease and I'm getting nowhere. They received the order but giving me a hard time to cancel the lease. This is the worst experience I've had with a merchant.

Two tires ordered, one received. Tried to get a replacement for the one that got lost, and was told to return the one I got instead. After returning, they only refunded me for one tire, the one they received. Have been trying to figure things out with them, and already lost hours in the process. Unsuccessful so far