Onlinecomponents.comOnlinecomponents.com, founded in 1999, is an authorized e-commerce distributor of electronic components featuring over one million part numbers for purchase exclusively over the internet. The site features over 350,000 in-stock part numbers from a selection of more than 250 premier brands like Mean Well USA. We offer a one-stop shop offering customers a broad product offering spanning active, passive, interconnect, and electromechanical. Users can search this vast inventory of product by part number, keyword, product category, or manufacturer.
Onlinecomponents.com (onlinecomponents.com) has 172 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Chris P.
I requested corrugated esd pads for electronic manufacturing. They were very quick to establish communication and get my business. Once payment was received, they became a ghost. Its been 2 months and all of my attempts to reach them just hits dead ends! DO NOT BUY FROM THIS COMPANY!
ryan H.
I ordered qty of 16 psl-cnnt-v (v= 5 pack) and when it shipped they only sent me 16 pcs not 16 packs of 5 as I ordered. I talked with customer service and he agreed that they did not fulfill my order and he was going to ship out the rest of what I ordered immediately Fast forward 6 weeks and I had still had not received my order that they promised. No call, they were assuming i would just go away... Call into customer service and they say oh well you don't understand that it says 5 pack but we sell them per piece... Well why does the description state that it comes as a 5 pack? They tell me it doesn't matter and that they do not sell them in 5 packs. I tell them that they have 2 different parts listed and one is sold individually and the other is sold in a 5 pack and they disagree. They call me back a few times to let me know that they are discussing with the managers and they will work to a resolution. They say that they will take the 16 pcs. that they sent me back and refund my money. I wish they would have told me this 6 weeks ago instead of me waiting for these devices and counting on them being delivered. They still have not changed the description of this part, this is what I consider the "old bait and switch" this company should have honored what I ordered, fixed the glitch in their system and went on with their business. But instead they offered a return due to not having the inventory available, look it up on their website and they show how many they have in stock and it would be enough to complete my order... Fed up with dishonest companies that don;t understand that when you order something, you are counting on them to fulfill your order, just as they depend on you to pay for your order. This really grinds my gears... What this company just stated in the reply is still false, they changed the per package to per each after I pointed this out to them. I took screenshots of this and they had 2 different part #'s 1 per each and 1 per package (package in the description indicates 5 pieces per package). You had it advertised as 5 pieces and then after you found out the mistake you update your website accordingly, but still misrepresented your fulfillment to the order already placed SMH... That is a bait and switch. And instead of being upfront about it they just didn't even bother informing me after several "product specialists and managers reviewed the order and my complaint and decided not to call me back and I had to call asking where the rest of my order was that they said was going to ship out in full... Do not recommend this company whatsoever.
Response from Onlinecomponents.comJun 30, 2017
Hello Mr. Hasser, We apologize. Your issue should have been addressed immediately when it first arose. I don’t know why this did not occur. The initial reply you received from someone here was incorrect. Had they contacted our product specialists they would have provided the correct answer. Panduit does use a packaging size identification suffix to identify their small package and large package put ups but he product itself is priced and sold Per Each not Per Package. With regard to the product you purchased, PSL-CBNT calls out this product put up as 1 lockout per package. PSB-CBNT-V calls out this product put up as 5 lockouts per package at a discounted per lockout price due to the higher quantity per package. As shown on our web site, both are priced/sold “Per Each” not “Per Package”. Our web site product description does not include any reference to a quantity or packaging. If you are referring to the “Supplier Standard Pack” entry in the “Specs” block which shows a quantity of 5, this only identifies Panduit’s standard quantity per package. As shown in the definition available by clicking on the associated icon: “This information is provided for customers who prefer to buy in multiples of the Manufacturer’s Standard Package Quantity. Minimum Order Quantities and Required Order Multiples are presented with our price and availability information.” As you mentioned – your need was for 80 (16 x 5) which we do not have in stock currently. Per our RMA department you agreed to accept a FULL refund for the misunderstanding. If it’s any consolation when we did a search on findchips.com we found that our pricing is in-line and also lower than the majority of our competitors who sell at the “per each” price for the same part: http://www.findchips.com/search/PSL-CBNT-V. Purchasing 80 total pieces at other distributors would have cost more than if ordered from us, if you were able to accept a backorder. We again deeply apologize for the inconvenience this may have caused and we hope you will consider us again in the future.
John K.
I purchase a MIL relay in February 2016 and they supplied the wrong item. They will not refund me for their mistake. They don't know what customer service means and always fail to reply to my emails. They are evasive and should not be trusted. Do not buy from them.
Response from Onlinecomponents.comOct 26, 2016
Hello John, can you advise what your order # was? Is there a way we contact you about this order? We do typically offer an RMA service when customers are not satisfied with a purchase. Please let us know the best way we can followup.
Keith H.
Restock fees and minimum order limits are awful. Go elsewhere for your stuff if possible.
Jonathan T.
I placed an order with onlinecomponents.com on 10/29 (and paid extra for three day shipping) and instantly received a confirmation email. I checked on the order today - over a week later - and nothing shipped. I contacted them via chat where they claimed my credit card was declined and that they had sent an email. I received no email (other than my order confirmation) and had nothing from them in my spam folder. I also verified my credit card is fine and verified with the bank no charge attempt was put through. I was told to call Victoria to fix it. I called Victoria, she said it may be a problem on their end, and asked if she could call me back later. I asked her when she would call back - she said she did not know I said I can't wait on this anymore, I'll just give you a new card... but the order must go out today. She verified the order would go out today. I gave her the new card number. I checked again via chat at ~6pm to verify the order would go out. They said yes. I then received this email from them at 6:17 PM. Hello, My warehouse cannot find p/n A8L-11-11N1. The factory lead time is 03/19/2013. Please let me know if you would like to cancel or leave on backorder. I immediately emailed them and said to cancel my entire order, not just this part - the whole order. The "missing part" is the ONE part in my order I actually needed. The rest of the parts were filler parts, as they have a *minimum order size*. So they had none of the parts I needed and all of the parts I didn't need. My third chat with them then followed, where they flat out lied: OLC Rep: Hello. How may I assist you? Jonathan Taylor: i want to cancel my entire order 196383 Jonathan Taylor: immediately. Jonathan Taylor: after ordering on the 29th, receiving no email from you, being told on chat my credit card was declined, verifying the order would go out today, checking again that the order would go out today, i received this email from you: Jonathan Taylor: Hello, My warehouse cannot find p/n A8L-11-11N1. The factory lead time is 03/19/2013. Please let me know if you would like to cancel or leave on backorder. Thanks, Mark Sabella Jonathan Taylor: Do not charge my card, do not ship me anything. Jonathan Taylor: Your company is one of the absolute worst I have dealt with in years. Jonathan Taylor: I will never be back. Jonathan Taylor: please verify that 100% of my order is canceled and nothing will ship and that I will not be charged anything. OLC Rep: Just a moment while I pull it up please. OLC Rep: It looks like every other part has already been picked up by UPS. I understand your frustration, however we did confirm an email was sent to you in regards to your credit card. OLC Rep: It definitely happens every now and then that our warehouse goes to pull a part and they can not locate it. I sincerely apologize about that. OLC Rep: Per Victoria, you confirmed the email went to your spam box as well. Jonathan Taylor: No, i absolutely did not. That is a lie. Jonathan Taylor: I said I checked my spam box, and nothing was there. Jonathan Taylor: I also checked with my bank, who said nothign went through. Jonathan Taylor: I will contest the credit card charge. I will also be posting on every site online what an awful service you offer. To review: Victoria indicated the credit card problem may be on their end. I specifically told her I checked my spam box and received no email. They verified they had the parts, then hours later, they did not. They claimed I said the email was in my spam box. I verified three times today the order would ship, and then the part I needed did not. I immediately canceled the order, but the shipped the parts I canceled and charged my credit card anyway. Repeated dishonesty at worst, incompetence at best. I order electronic components online weekly and have had absolutely no trouble with other vendors. This is the first - and now last - time I tried onlinecomponents.com onlinecomponents.com is banned and I'll never order from them again.
EC
After placing a $32 order for a relay and paying for it, I received a notification email from my CC company stating I was charged $64 for it. After calling them to see why I was being charged almost $30 to ship a relay from Southern CA to the bay area I was told it was only a pending charge and I would get the final total upon receipt. I've ordered many things online and never once have I had to wait til I was stuck with the part to find out how much they were bending me over for it. Unbelievable!
Response from Onlinecomponents.comNov 30, 2016
Hello EC, First of all we're sorry you had a negative experience 6 years ago. Second, we've experimented with a few different shipping options over the years since and wanted to let you know we're excited because we now offer flat rate shipping for most of our US shipments under 50 lbs starting at only $7.95 for ground. We'd love to have you give us another try in the future. If you do decide to give us a 2nd chance please either email us at [email protected] or if placing an order please mention "Discussed prior order with DW on social team via trustpilot" in the comments section so we can make sure to take extra care with your order.
Andrzej W.
DO NOT ORDER FROM THIS STORE!!!!! I ordered some lights which turned out to be the wrong ones so I wanted to exchange them. They didn't have the ones i wanted in stock so I decided to just return them. Their return policy is ridiculous! You have to pay either a 15% or $30 restocking fee, whichever is greater! I received $25 back on a purchase of $50, plus I had to pay for the shipping myself. The customer service representative said she was actually doing me a favor by charging me 25 instead of 30. WOW way to cheat people for their money!
Response from Onlinecomponents.comNov 30, 2016
Hello Andrzej, First of all we are really sorry you had a negative experience almost 7 years ago. Second, We've changed a lot over the years and would love to win your business back. One of the changes we've made is a reduction in our restocking fee. If you do decide to give us a 2nd chance please either email us at [email protected] or if placing an order please mention "Discussed prior order with DW on social team via trustpilot" in the comments section so we can make sure to take extra care with your order.
