Onlinecomponents.comReviews of onlinecomponents.com

HORRIBLE COMPANY TO DEAL WITH. THEIR CUSTOMER SERVICE IS HORRENDOUS. THEY HAVE A LOT OF PARTS LISTED THAT DO NOT MATCH THE COMPONENT YOU ARE GETTING. SO IF YOU NEED TO RETURN SOMETHING YOU ARE OUT OF LUCK!! THEY WILL FIND EVERY POSSIBLE REASON TNOT TO ACCEPT A RETURN. SAVE YOUR MONEY. GO TO ARROW.COM FREE OVERNIGHT SHIPPING EVEN FOR A ONE CENT ORDER!. ARROW WILL MATCH THE LISTED PRICE VIA THEIR ONLINE CHAT ALL YOU NEED IS TO SEND THEM A LINK TO THE SITE THAT HAS THE COMPONENT YOU NEED IN STOCK. YOU LIKE ONLINE'S PRICES? SEND THE LINK TO ARROW THEY WILL HAPPILY TAKE YOUR BUSINESS, SO GOODBYE ONLINECOMPONENTS YOU HAVE LOST OUR COMPANY BUSINESS TO OTHER SERIOUS COMPANY. YOU WILL NEVER GROW UNLESS YOU GET YOUR ACT TOGETHER, PLEASE YOUR SERIOUS CUSTOMERS LIKE US AND STOP HIRING MORONS FOR CUSTOMER SERVICES AND SALES MANAGERS. DON'T GO BY THE FIVE STARS REVIEWS; FILTER TO SEE THE BAD ONES - THOSE ARE THE REAL ONES POSTED BY SERIOUS PURCHASING PEOPLE. BY THE WAY I TRIED VERY HARD TO GIVE THEM A CHANCE FOR VOLUME BUSINESS, THEY TELL YOU TO GO ONLINE AND SEND A QUOTE REQUEST. THEY DO NOT ALLOW TO UPLOAD SEVERAL PARTS SO FOR EACH PART YOU WANT A QUOTE YOU NEED TO FILL UP LIKE 5 LINES.... REALLY?? LASTLY, CALL THEIR NUMBER ASK FOR A SALES MANAGER OR TEAM LEADER. SURPISE! THEY TRANSFER YOU TO SOMEONE ANSWERING THE CALLS ON THEIR CELLPHONES. GIVE IT A TRY IT'S HILARIOUS!

Long story short, my company had received a quote from onlinecomponents.com and they wouldn't stand by it. Their system was recognizing two parts as the "same component" even though their website reflected they had 1,410 in stock. They where very happy to cancel the said part I wanted and send me the alternative that was $12 more per piece, without offering any sort of other solutions or ownership for their mistake. not looking to use their services in the future if I don't have to.

ordered items, items coming from multiple location and part back order. I selected ship multiple when item were available, which I paid extra for. was sent order confirmation from online components, and payment total inclusive of delivery. Paid in full. only to have online components contact me a month later try to charge extra for delivery saying the item were a bit heavy. This is not right. you have already given them your delivery address, the items you want to order, and they reply with a order confirmation with a confirmed total, then to ask for more money after everything has been finalized and paid. this leave a very bad experience and I will not be using this service any more Update. Online components have now said they can not supply to good to the original quote and have canceled the order. they have initialized the refund and asked for account detail from us to refund the money. One, two weeks pass. No email from Online components, so I ask what is happening,. They said the refund has been process, and they have given us a store credit. Store credit what? and they even had the nerve to ask did you want to send your credit now. Online components, you are a joke.

Never responded with a price after asking for a quote for an in-stock part, and then never responded to inquiry as to why.

Unacceptable experience and unreasonable including rude in their reply. This is first ever experience with any US supplier in my 30 years of experience.

I never received the last order due to the package being incorrectly addressed. Our infamous UPS delivery service couldn't correlate the Oakland, CA 607 (which should've been - Oakland, CA 94607)...

If it wasn’t the only place to purchase the one component that we can’t purchase from anyone else, I would not do business with them. They, after years of being a customer, consistently don’t ship on schedule and charge against our credit card for the full amount on a credit hold. We are currently looking for a substitute part so we no longer have to order from online components.com. Don’t recommend for reliable supply.

Purchased 2 mechanical hour meters at $56.25 each, (purchased the exact same item from Grainger for $15) took forever to receive them, then they were missing the mounting clips. Wouldn't call me back, after 3 calls to them said they would ship out the missing parts. Steer clear of this company!!!