Mr A.
Returns, warranty, claims is a joke
I purchased a double din pioneer unit from them. The shipping bix was damaged, the radio box was pierced, there was no packing in the box,and have of the features work on the radio. I called the company and told them the situation. At first, they wanted me to pay shipping for a defective "new item". Then, they said since the shipping box was damaged they would pay shipping and I would receive a new radio. I provided all pictures asked. It's been almost 3 months and I still have not had my issue resolved. I have called multiple times and been given the run around. I was told they are waiting on UPS to accept the claim. That was a month ago. I called two days ago and was told a supervisor was going to call me due to the long time frame. Still waiting on that call. I will never purchase from them again.
Response from OnlineCarStereo.comFeb 1, 2023
Dear Mr. Adams, Thank you for bringing your experience to our attention. We apologize for any inconvenience you may have encountered while shopping with us. At OnlineCarStereo.com, we strive to provide the best possible service and shopping experience for our customers, and we are sorry that we fell short in meeting that goal for you. We value your feedback and will use it to continue improving the quality of our products and services. If you would like to discuss your experience further, please don't hesitate to reach out to us at [email protected]. We would be happy to address any concerns or issues you may have had. Thank you again for your review. We hope to have the opportunity to serve you better in the future. Sincerely, Customer Service Manager OnlineCarStereo.com