Flying F.
Not a good start
Not a good start. First time buyer. Web site said two in stock. Got a call & an email telling me that the item is special order and it would be 4-6 weeks do I want to wait. Great that they call, great that they emailed, NOT GREAT that their inventory isn't up to date. Weird thing is other items on the web site say special order. In this day and age there is no excuse to not have up to date inventory. Since they seem to be out of stock everywhere I guess I'll wait and see. UPDATE: I told them I'd wait for the product in a reply to the email they sent me along with a note saying they should keep their inventory accurate (like what I said above) the next day I got an email that my order was canceled. I'd say that is a bad ending too. No reply when I asked why the order was canceled. I'm guessing who ever read it didn't like me pointing out the obvious and instead of apologizing for listing something that the web site said was in stock, they just canceled my order. Wish I'd seen the reply from the owner first because I really like to give smaller companies the benefit of the moment. Hopefully the owner can take this feedback and correct the actions of his/her employees because bad customer service is really harmful to the bottom line and I'd rather have options of places to order from than always having to make Amazon just that little bit larger than they already are.
Response from OnlineCarStereo.comAug 22, 2023
Hi, I'm genuinely sorry for the inconvenience you've faced. Your feedback is a top priority. We're eager to resolve this and regain your trust. Reach out to Ms. Maria at 3105268635, mentioning Ticket #OCSTPA37. Ms. Maria will ensure your issue is handled with care. Thank you for giving us the opportunity to make things right. Sincerely, Company Owner