One World Travels USAReviews of oneworldtravels.us

I am disputing the $312 charge because the travel agent failed to provide three airport-to-hotel transfers and transportation to one scheduled activity, failed to refund a canceled activity, and failed to reimburse expenses I incurred when the driver failed to pick me up for another activity. Additionally, the agent failed to notify me that my return flight itinerary had changed and did not register my email address or telephone number with the airline, preventing me from managing my reservation. These failures represent a significant breach of the services I paid for.

NEVER BOOK WITH One World Travels (OWT)!!! We spent 9 months preparing for our Iceland Ring Road tour and decided to use (OWT) out of Wyoming. We were connected with a sales rep named Jason, who was energetic and marketed a trip that we thought was ideal. We purchased the " Deluxe " tour which included transportation/ entry fee to the Katla Ice caves, the VOX Geothermal baths and an excursion to the Dettifoss waterfall at a cost of over $8,000! OWT does not have a descent online web page where you can log in and see your payments, you just pay them thousands of dollars using a link and hope this is applied to your account. We had to prove we made a payment 3 times. Jason's response to my questions/concerns was always " don't worry, it's going to be great". I felt we may have been scammed, so I contacted the hotel and tour company in Iceland to confirm we actually had bookings. When we got our final vouchers there were numerous errors and I had to contact OWT and have them fix these issues. Once on the trip, I asked the guide about the Ice caves, VOX baths and Dettifoss and he replied this tour does not go to any of those. We arrived at a different geothermal bath and in order for us to participate we had to pay the $156 entry fee. We purchased a specific tour package and didn't receive the elements we paid for. I immediately notified Jason at OWT and his response was " give me some time to check", we never heard back from him. The only communication was from his partner Joseph who stated several times " Jason's not in his seat" whenever I messaged OWT. I asked for a refund of $554, which is the cost if the items we never received. After 2 weeks we still have never been contacted. Jason at OWT marketed and sold a tour which is not in line with the Icelandic tour company. What Jason and OWT did is dishonest and deceitful!! I would NEVER recommend OWT. Do not use them unless you are willing to pay for a vacation you won't receive!!!!! 1 star company!!!!!

DO NOT USE THIS agency! In planning my families dream vacation to Iceland, I unfortunately came down with Covid and provided proper medical documentation to the agency with good faith that they would pass it along to the airlines so to we could be eligible for a credit or reschedule. The representatives at the agency LIED and communicated that they had done that and the airline would not credit, rebook. When I personally called the airlines myself, they said no one from agency had contacted them ( at all) nor had anyone from the agency provided airline with my medical documentation. So, I am OUT 5OOO plus dollars and the company has yet to re-compensate me. We lost our money, our dream and faith in this agency. When I delved deeper, I found that they throw their work to third party suppliers in Indian, it’s very difficult to reach them by phone when their is a crisis and exaggerate the costs to make their money. When I asked multiple times for a breakdown of costs, I never received nor have received any transparency. They look good on the surface, beware you are dealing with very dishonest brokers. I’ve currently started a claim with Wyoming consumer bureau of protection to report their fraudulent behaviors ( they say they are located in Wyoming but my communication was all with India )…. So no other vulnerable family gets taken advantage of on such a large scale.