Stephanie B.
Getting Ghosted Trying to Resolve Missing Item from Order
I have been trying to contact Onewind Outdoors about my recent order, in which a product was missing. I have sent several emails, made two calls, left one voicemail, and posted a Facebook comment, which, unsurprisingly, was deleted. All attempts to contact Onewind for a resolution have gone ignored. Incredibly disappointed given the amount of positive reviews for this company. I am normally a reasonable customer, and any communication - even with bad news - would be better than no communication whatsoever. 4/27/26 Update to my initial Onewind Outdoors review: After numerous attempts to reach the company, I finally received a response via the chat function on their website. In fact, my husband received a response about my order before I did. The representative who responded to me let me know they were unable to respond due to weekend limitations; however, my initial communication efforts started on a Wednesday. The representative arranged for the missing underquilt to be reshipped, and tracking details would be shared as soon as it shipped. They offered a 20% discount on my next order as an apology and politely asked me to update my reviews. Unsurprisingly, I never received a shipping update, but my husband did. Regarding the quality of the underquilt/quilt product, he liked it, but will need to adjust the middle to make it longer. I am adjusting my one-star review to two stars based on his review of the products' quality. As I stated in my reply email to Onewind, I completely understand that operating a business must be challenging right now, given *waves hands around* everything going on economically and otherwise, staffing must be difficult, etc. But a brief acknowledgment of my initial email sent on Wednesday, April 8, would have been more than sufficient. When a promise of a 24-hour response is promoted on their website, a 100-business-hour response is unacceptable.