Future MotionReviews of onewheel.com

They dont allow a simple thig as a battery swap. Think about it, battery, the thing that breaks the most of the times. Absolutely terrible.

Can't believe what a garbage company Future Motion has turned into. Worse than Apple has ever been. Trying to sue small businesses over _baseless_ "safety" claims (lies) and preventing any of us customers from repairing or upgrading our own boards. Literally if you even unplug the battery on the new board, IT BRICKS THE BOARD! And you then have to send it all the way back to Future Motion - not simply an authorized repair center or anything like that since they don't allow that... You have to actually ship it to them. I used to love this company. Now... I hate this company more than any other company. Selling all of my One Wheels and will never buy one again (unless a competitor arises, in which case I would buy theirs). The boards themselves are good but what the company is doing is just unbelievable. Just going to go with EUC's for the time being. Garbage, scumbag company. I hope you rot for what you're doing.

They want me to send my OneWheel all the way back to the US from Spain to replace the battery? No way. Screw you, Future Motion.

They're locking down their products that WE OWN so that we can't repair them ourselves. They only have one repair center in the USA and none internationally, yet simply unplugging the battery, even if you don't replace it, will FORCE you to have to send the product back. Stay away, I can't believe these plebs are worse than Apple.

Bricking the GT if removing the battery, and the only option to fix it is sending it to US, the only place you can repair it? For "safety readons"? Nice. Take my one star.

The worst customer service imaginable. They sell an amazing product, with no confidence or support in their product. After 6 months and 12 miles my board's front sensor went out. I had an XR, an $1800+ board and because 6 months lapsed they wouldn't send me a replacement. I had to purchase a new sensor and because "they don't sell front and back separately" I had to purchase both. Then my charger stopped working, again after warranty. So I tried to take advantage of a holiday sale and buy a new charger since they are over $100 retail. They took the XR off the homepage and I selected the wrong charger. They refused to honor the discount and send me the correct charger, I had to purchase a new one at full retail. They don't stand behind their products that cost a pretty penny. I certainly won't recommend anyone purchase the money pit that is OneWheel. Firmly believe the product is amazing, a blast, but THE SUPPORT IS UNBEARABLE!!!

My one wheel stopped working alltogether after a couple months of regular use. I was prompted to solve the issue myself befor contacting future motion via future motion website. Ended up sending it in and they voided the warranty do to tampering they claim. Even though the battery, module , and circuit board” werent performing up to specifications”. So pretty much the whole board. And are now charging me over $ 800. Terrible experiance. I will cancel my GT order

Honestly, ordered the GT new model and excited to get it. Saw articles talking about 5-7 business days for shipping. Cost over 2,500 bucks. After placing it, see that it won't even be shipped u til January 27th. No thank you. Not gonna pay almost 3k and wait two months for a onewheel. Also, when trying to cancel, this company made it veeerrryyyy hard as there is no support at all beyond articles which suck and don't help at all. Had to go out of my way to locate any phone number to try and get ahold of someone. Was finally able to cancel this trash customer support and long wait after two days of trying to learn how to. Also, after reading about some the warranties, which look like trash for a 3k purchase, decided not to trust this and just use something that is time tested aka a bike. Don't waste your money and time. Other options are out there which have better warranties, much better customer support for a 3k order, and will be delivered quicker. Big thumbs down on this company. Just get an ebike for the same price.