Future MotionReviews of onewheel.com

Very anti repair. Cannot disconnect battery without destroying whole board

Bought a brand new board from an authorized dealer shop, but got an issue with connecting to the charger. The dealer doesn't allow me to exchange and I have to contact onewheel by myself, which they never respond. So... Don't buy it unless you can unpack and check it from the store.

They have an amazing product but… Customer service is terrible, they take days to get back to you. Their boards aren’t user repairable, I would like to replace my own battery. Many products are know to come defective out of the box.

- Horrible warranty policy - Invests in anti-right-to-repair practices - Will not sell replacement parts for your device - Takes legal action against 3rd party parts producers - Has horrible communication with the community around their products. - The latest product (GT) is a safety risk, and FM has sent no notice to consumers - Only one service centre world wide - Engineered certain parts to fail (maghandle) - Continuously fails to meet shipping deadlines I do not reccomend buying from this company. I was initially happy with my purchase, but now my device needs repairs, and I am left hanging.

Company is very anti repair, won't even sell replacement parts like most other electric skateboard manufacture's. Customer support is horrible, won't address issues with problematic hardware. Won't be buying another OneWheel again.

Run! Run as far away for this company, you won't find a company that is so anti customer friendly eventho their product is good. Riding up a hill with more then 18% elevation voids your warranty, changing grip tape on the footpads voids warranty and a lot more brainless BS like this. New GT boards ghosting or customes receiving boards dead on arrival. Someone is going to get hurt soon. Buy something else with you money and at least get a decent customer service.

Even 1 star is way too much if we evaluate the company by itself. Expensive board company trying to act like Apple but it is way worse (even Apple has right2repair ambitions now, not FM tho). THERE IS ONLY 1 GOOD THING ABOUT THIS COMPANY: The ønewheel as a product. Everything else is just about lying, suing, faking, and misleading. FM sucks.

I got into Onewheels about a year ago, and I love it. Awesome boards, amazing community, it’s just so much fun. What I’ve come to learn though is that Future Motion (company behind Onewheels) doesn’t believe that consumers own the products they purchase. So over the years, starting with later versions of the XR, then Pint and PintX, and finally the GT, they have been implementing software that blocks the customers (or anyone except Future Motion’s single repair center in CA) from being able to fix or replace some components. This includes the computer, the BMS, and the battery. Most egregiously, in the GT, Future Motion implemented a “kill switch” in the board to where if you ever unplug the battery - the board locks itself and shows an error that the board must go in for service. There is no way around this except to ship the board, on your own dime, back to them where they will fix the error and ship it back to you. This is wasteful (shipping cost, fuel, money for repairs) and isn’t even something that is needed. It was never present on any of their other Onewheels and no one ever had an issue. For that reason, I will no longer be supporting this company and I don’t think you should either, unless you want to spend upwards of $3000 for a product that once the battery dies in a few years, they won’t allow you to replace it yourself. It’s not rocket science, two connectors and you’re back up and running on their older boards. Very disappointed in where Future Motion is headed. For alternatives, look into UEC, electric longboards, scooters, e-bikes, and VESC. Plenty of other options out there that are actually consumer and repair friendly :)