Future MotionReviews of onewheel.com

Le produit est top ! Mais si vous avez une panne, absolument personne ne peut vous le réparer ! On me fait attendre 6 mois via des échanges de mails en me demandant de faire différents tests. Résultat : la garantie est maintenant terminée et on me dit que tout fonctionne bien alors que le OneWheel ne démarre plus ! Il ne faut pas avoir fait de grandes études pour voir qu’un appareil qui ne s’allumera pas est un appareil qui ne fonctionne pas et donc qui ne peut pas être utilisé ! Vu le prix, c’est une HONTE !!!

My new gt has less than 15 miles on it. ITS FRONT FOOT PAD WAS FAULTY AND BOARD GHOSTED BECAUSE OF THAT. I had an accident coz of that but luckily no major injury and only minor cuts. They have sent me replacement for front foot pad. but all the remaining parts which got damaged coz of the equipment are still pending. only issue is if you try to email them there customer service is quite rude and they do not care about customers here. They just want to sell these boards and ignore you once they have your hard earned money.

My new gt has 9 miles on it. Every time I step on it it blinks yellow and app says overcurrent. I send th 2 emails now 2 weeks apart and zero response. They do not care about customers here. They just want to sell these lemons and ignore you once they have your hard earned money. I am upset but open to solutio s and will update review accordingly.

Ordered a new gt. Hasn't arrived yet but noticed the ghost ride recall. Called and confirmed my board was affected. Asked to have them recall it and send a working board. They would not. Said I can get the lemon board and get the parts to replace myself. Unwilling to work with me. Said I could cancel order. Get money back. Eventually and place a new order. No other options. They had been dening the ghost ride issue for months. Claimed originally the soft ware update fixed the issue. Complete lie. Now that they are done killing and injuring people since it's such a wide spread know issue they can't continue to cover up they got forced to recall. Sent board back will not be ordering another. I have the xr and really love it. Use it everyday. But after this experience lost all faith in future motion.

Not sure where to start but I can’t stop laughing about the fact that a serious recall is effecting my one week old GT that only has 13 miles (what luck) and the company that is such a hard ass about parts and against user replaceable component sales now is asking me to wait not use my $2200 investment and they will eventually Send me a foot pad with Do-It-yourself instructions … these guys are most definitely jokers and now this company should be closed down, after many suits for their stupidity

The Worst Customer Service My board has been a “lemon” since day one. Issues and more issues. First my power button didn’t work properly. I had to press it twice each time to get it to turn on. They use template responses and say, “the diagnostics look fine but if you want to send it in, we can look at but if we find no issue, you have to pay for shipping plus parts and labor.” I sent the board in. They then send emails that they received the board and that it’s being looked at. Then you get an email that it’s being shipped back to you. No other information!! How about telling me if you found something wrong? And what was wrong? And what you did to fix it? Nothing. Highly suspicious. I ask these questions and get very nebulous answers. The best I got was “ Your battery circuit board was not allowing the board to power on consistently.” I get the board back. The problem is fixed. But now there’s a slew of other problems: - When charging, I no longer get a notification that the board is fully charged from the app - When charging, the charger no longer changes color from red to green when the board is fully charged. Next, about 6 months later, I notice a significant drop in power and torque. The board just can’t make it up hills. I video the problem. I send the board in and again they me tell that if they don’t find a problem, I have to pay for shipping and parts and labor. And this time, they just try to gaslight me. They say “the diagnostics are fine.” Me: Cool but what about the fact that the board can no longer carry me up a hill? Future Motion: The diagnostics are fine. Me: What about the video I sent in that shows the board is dipping forward in either direction I ride it? Could the gyro be off? Future Motion: The diagnostics are fine. Me: Can you try and ride it and see for yourselves? Future Motion; We did and we don’t see anything wrong? We can you send a video of someone riding it up a hill so you can see it working? Me: Sure. Me (2 weeks later): Where’s the video? Future Motion: We did the test with a rider going up a 10% grade and with a section that had a 14% grade. Here is a screenshot of the app while we were riding it and here are two pdf’s that show a map of where we rode your Onewheel. Me: Cool but where’s the video? And when you offered to make a video, I requested the rider be about 6’ and 200lbs like me and to go up a steep grade. How big was the rider? Can you go up a steeper grade? FutureMotion: (No response) Me: 😩 (out $2500+ and no board) Do not give this company your money.

I honestly doubt there is a worse company to do business with. They have little or no regard for their customers. If they didn't have such a cool product, they would have gone out of business years ago. Can you imagine they discontinued their flagship #1 selling product (XR) before their were ready to ship its replacement (GT which is a piece of garbage). They crap all over their dealers to the point where their own dealers ALL hate doing business with them and talk trash about them. Some company that understands how to build customer and dealer relationships should buy them and watch the product really blow-up. Their Management is the WORST!!

Customer service is terrible, they take ages to respond. You can't make a deal with them because they won't honor that deal. They send copy paste mails when you have issues as soon as they find out you're from EU.