Future MotionReviews of onewheel.com

Dear One Wheel, I address you because this review is for you and you only. I don't care if people buy from you because I'm sure they will. However, I will never again because you are so disappointing with your "warranty" and "policies". You ruined my son's Christmas. Five minutes after he opened his "big" Christmas gift, it failed to work and received error code 23. We had to wait two days after Christmas to reach your "customer service" to be told that we had to send the unit off for repairs that would take up to 2 1/2 weeks out of the box, with no exceptions. That is ridiculous. Fine, you have a faulty product; send us a new one and fix your "crappy" one on your own time. From my experience, the only companies that operate this way are either cheap or greedy. In your case, after watching multiple videos on YouTube, I'm going with greed. This is no way to operate; even Best Buy does better, and that is sad. I do not know how in the H-E-DOUBLE-HOCKEY STICKS you can manage this way and stay in business. Absolutely disappointing. Signed one sad Mother on Christmas morning. We bought from the manufacturer in Californ

My board bricked and after spending hundreds of dollars replacing the modules, come to find out the software will not allow the board to work unless it is fixed by the company themselves. I would have to ship it to California and they would charge me who knows how much to fix it. So I am stuck with a broken board that has completely functional hardware... Next time I'll go with a board where there is right to repair. Disappointing.

Appalling customer service. My onewheel stopped working after an update forced by future motion. After I contacted them with the fault code, they said it was acoincidence (!!!) and not their fault and I have to send the board over to USA at my own expense and pay for the repair as its out of warranty. To me they are heartless scammers who want to force getting a new board purchase.

Just look at all the injuries reported on these things and you will know their quality. The thing is, if something goes wrong with the internals, then you are going down. Connectors are unreliable (which is why they can’t say it’s water proof) and have reportedly one loose from normal riding. If you want something that can only be officially maintained in California and have the warranty invalid by any type of outside repair, then this is the board for you. There are many better options on the market that won’t dump you the second something fails.

Horrible customer service

They only care about you buying the board, after that they are very unhelpful. I wish I read all the terrible reviews before parting with my money! Boards don't last and at their price tag the customer service really should be better!

Lasted 1.5 seasons. Battery and motor failed, just out of warranty - paved pathway no hills. 2k cdn every time to fix.

replacement concave footpads don't work reliably under 60F temperature. Constant disconnects and dangerous unexpected cut-outs. New pads are dangerous. Original footpad grip tape cannot be replaced without replacing $150 footpads. What a scam.