Future MotionReviews of onewheel.com

Tesla jr, everything thing that could go wrong with the board has to be sent for repairs. They are notorious for taking parts off that could "effect safety" when you send it in for repairs. Everything requires a handshake so good luck fixing anything in the board. Only way too get the best out of a board is too find a older firmware and hardware vesion. Hard to find them because people really dont want to let go of the parts. If you buy a new onewheel. Put a 600 to the side if you buy a pint x, major manafac defect and future motion will never admit it was on them and for you to pay to repair. They went from "enjoy the ride on your terms" to "this is our property, enjoy the ride on our terms". They have destroid any hope of keeping a loyal fanbase, and the ones who still stand buy and praise them are rhe people who dont care about the price tag. Must be nice, except the average american takes a good year to even save up enough for a pint. Let alone a gt.

Confirmed with all the review, no customer service for you. Wish all the customer Good luck buying product from this company.

My two boys sent back their pints for the trade-in program which I was unaware of and when I found out I contacted the company about their one wheels. My boys ended up not having enough money and didn't want to tell me because they were worried I'd get mad. So when I contacted one wheel about the issue this is the reply they gave me on the email Per the terms of the Onewheel Trade-In Program, all issued coupon codes expired on May 31st, 2025, and unfortunately, we’re unable to extend those codes or issue new ones. Additionally, as stated in the program’s terms, once trade-in boards are received at our facility, we’re not able to return them. We know that’s not the answer you might be hoping for, but we truly appreciate your family’s support and participation in the trade-in program. Keep an eye on our website for any future promotions or programs that might help make upgrading easier down the road. All the best, Paul Future Motion Support Team

PLEASE READ, I am a Onewheel dealer and have been for the last 5years. The boards are great quality as long as they stay charged and working, but if an issue occurs the company is awful to work with. As a dealer we had two brand new never ridden Onewheel xr, the company policy is the boxes the boards come in can not be opened by the dealer. We abided by that policy but when it came time someone bought one the batteries had gone dead due to it not being charged. You would think this was out of our control due to us(the dealer) not being able to touch the board. I contacted the company directly and they said it was our problem and it was a minimum of $500 per board to fix it and if it was fixed there would be no warranty for the boards. We went back and forth about it with the company but still was our problem. I eventually decided to get them fixed. I sent in both boards in there original boxes with all packaging. They were then sent back fixed but in random old pint boxes, so at this point I am fed up I don’t have boxes to sell them in and both don’t have a warranty. I figured getting them fixed would give me a better chance at selling them but I guess it’s a loss. So please learn from my mistake and don’t buy from this company they are not fair to there dealers or consumers

This company does not care about customers in anyway shape or form. Misleading website!!! I searched for XR Classic Charger on their website, I purchased the charger that was the result of my purchase. Charger showed up… wrong charger it was for the XR+. Reach out to exchange and I’m told because their website was wrong I am responsible for shipping charges back and forth for the correct charger. Ridiculous! The charger I have is only 5 months old from brand new and broken. Horrible customer service. This company is a complete joke, this is my third experience with Customer NO service and each time has been awful.

I wanted to love the onewheel GT. So much that I convinced others to buy onewheels. However, a defective battery module junked out before 9 months and 350 miles. On top of it, they won't cover it under warranty! What?! Its a one year warranty. Really, a $600 battery should last a few years or longer, not less than 9 months. It is sad, I thought this company would be alright. I have convinced people to buy onewheels in the past because I thought they were decent. I definitely was wrong and argue against buying anything from Futuremotion until they can take better care of customers. Just get something else... From somewhere else...

Onewheel GT, Do not buy one of these unless you live in the US. I'm in Western Australia and my GT, less that 2 years old, proceeded to go full speed in reverse with no one on it, went for around 100m and then crashed into a tree. So now it wont turn on and there is clearly a problem with the sensor pad (now aware of the recall but was not informed about this being in Australia). In Australia, no support, no repair option, no service - just, buy another battery from our website and buy another sensor pad from our website and it might work. They're claiming no responsibility, they offer no discount code to buy new parts, they will not pay for postage to their service centre, but Paul (future motion) keeps on replying claiming good service. No loyalty to good customers as I've bought 3 of these as i clearly like them. Very disappointing as I've outlaid thousands of $$'s for these expensive units and DEAD inside 2 years. Even tried emailing the owner with no response.

Made an account just to say this is the worst business I have had to deal with. There customer service is next to none and they have horrible business practices to ensure they take the most money from you as possible and if anything goes wrong they try to dodge the blame. Avoid if possible.