Future MotionReviews of onewheel.com

They make great products when they actually work but the customer service is horrible and they are one the worse and most hated company I know. FFM.

Heads up! Future Motion only warranties their Onewheel for 6 months. That's astonishing for a $1,000 - $2,000 machine. It clearly speaks to their level of faith in the product. I purchased the Pint and after only 9 months and NO crashes the front footpad malfunctioned. There was no visible damage on the pad at all, but Future Motion refused to cover the cost of a replacement. 9 months and the product breaks from normal use? Pretty weak.

Only reason I don’t give them a one is because they made a ridiculously fun product, but a flawed one at that. Had my board for two months riding delirium and loving it when one day I crashed but not hard on the board. The board was much much slower to the point I was scared to push forward. I sent the board to one wheel fully expecting and problem only to have it returned with “no issues” the board then worked fine after it came back for some reason and just today it started to act sluggish even when I cycle through modes and manually set the board to delirium. I don’t want to send it in again because they try to get out of fixing the board or don’t offer any explanation as to why it may be happening. It’s incredibly frustrating and one of the worst customer service/policies ever and I work for the monopoly of the railroad so I know. Future motions needs to severely rethink their business structure and how they interact with customers who spend ridiculous money for a flawed board! Future Motion as a company is flawed, but the board they make is amazing, but has issues as you can read on any Reddit page about people complaining non stop about their customer service and board issues! I’m fine if it needs to be recalled or Refurbished just be straight with us customers and help us out when we help your company out buying $2k machines.

The onewheel itself is excellent. The customer service is terrible. I've had 5 brand new fenders that were all junk and cranked and disintegrated bolt holes almost immediately. I contacted them with photos and they did nothing to correct it. They are $85 each plus shipping. I have an aftermarket fender now and its great. Going to last forever. Do not buy parts from them.

Fun product, horrible customer support and warranty. I expected more from a US company.

Poor telephonic customer service. Rarely anyone picks up, if they do, not really helpful

I absolutley love the onewheels, but customer service is beyond slow.. my onewheel had a defect and ive been waiting over 12 days for even just a reply from them.. For a 2000€ costing gadget this should be better