OnestreamReviews of onestream.com

Awful equipment. 12 months contract and despite asking for help with buffering service, I was just told to switch a button on and off. Returned the equipment by hand on the last day of the contract on 9 th June 2026. The Company then insisted that by law I had to have broadband and then billed me. Constantly adding fees to this amount for late payment! Be careful if they want your debit/credit card details. They will attempt to use this to pay off fictitious sums! I took them to the arbitration service they'd signed up to. They agreed compensation. Then I received numerous emails and texts threatening my credit record. This was only resolved on 12 the September.

Nk help to connect ...good service today

I had a problem with internet access, so phoned helpline and NK solved the problem quickly.

STAY AWAY. Just try to leave when your contract is finished, most hardest company I have ever had to deal with, so many hidden fees. They will scaremonger you by email non stop, threatening extra payments and tell you dam right lies.

Became homeless as a result of having to give up my job. Onestream tried to give us a termination fee, far exceeding the cost of paying it monthly. We decided to keep paying. 10 months in, someone else moves into the property and has a different provider. It is 12 days before the 11 month mark where we can give 30 days notice. They want to charge us £199 instead of £25 for the month and allowing us to cancel then, as the new tenants have changed data provider. Avoid this data provider at all costs. Likely taking them to court.

Wouldn’t bother with this company Slow internet for several days. Have tried live chat and calling still haven’t managed to speak to anyone at customer services. So paying for a service that they aren’t providing. Absolutely useless company.

Absolutely shocking service, had no internet for over a week & cant get through to anyone at customer/tech services !!!

NK was very helpful and fixed the internet issue I had.