Customer 1.
do not respect customers
I purchased the card for me to travel in Europe in November of 2015. Unfortunately I did not find customer’s review on their website. Now I understand why. Their explanations on a website are confusing. When you purchase a card you may check for a second number. Big mistake! This is a trap because you are going to pay for it even when you are not using the card. I called the company and asked to inactivate this second number and refund the charge. The representative said to me that they are going to do that. Guess what- nothing has been done. On my second call they told me that they will inactivate the second number, but not refund me. On my third call they told me that my first call is not even on a record and no refunds. When I said that I am going to write my review on a web the manager told me that if I do that he will inactivate my number. So, my experience with onesimcard -bad service, rude and even offensive personnel and expensive.
Response from OneSimCardJan 22, 2016
Hello, Thank you for taking the time to submit your review. Our records indicate that you purchased a UK Personal Extra Number at the time of your initial OneSimCard SIM order. Additionally, you set up your account for that number to be automatically renewed on a monthly basis. This was done exactly as requested and your UK number remained attached to your account in order to be used by you. Our logs also confirm that your earliest contact with OnesimCard Customer Support was in January of 2016. As an exception to our Terms of Use, our Support provided a courtesy refund for one month's subscription fee related to your UK number. Your request for a refund of a subscription fee going back two months was denied with all relevant explanations provided by our Support staff and in accordance to the posted Terms of Use: http://www.onesimcard.com/terms-of-use/ Excerpt: "There will be no refunds for Personal Extra Numbers once ordered." OneSimCard allows for specialized online companies, such as TrustPilot, to handle independent customer reviews. Our products and customers' reviews speak for themselves. We do, however, list links for reviews of OneSimCard performed by reputable media outlets, such as PC Magazine, New York Times and others, directly on our website. OneSimCard



