OneSimCardReviews of onesimcard.com

Rude, unhelpful customer service. I maintained an account for 3 years just to have phone service in transit until I arrived at my destination and could purchase a local sim card. This year I just let my balance lapse and was happy to say goodbye to this company. To date I purchased a sim from them and two phones-the service did not work in Cambodia in 2013, nor in Myanmar in 2016, and it was difficult to make calls in Thailand with their call back service. When they bother to answer the phone, they are abrupt, extremely rude, and react with disbelief that their service doesn't always work as advertised. If I could give them a minus star rating I would.

I have used this card for several international trips with no difficulty at all. I do take the directions with me in case I forget and need a back-up,. but use of the service has been flawless.

Great concept, but instructions are bad. Process to implement is confusing. It cost me hours of valuable time to get it working with a popular phone. Can't always reach via phone. Customer service via e-mail, is slow. After many iterations, CS told me their instructions are wrong. Couldn't test the data plan in USA until they changed something for me. My text messages arrived a day after I returned from Europe. I wanted a plan that allows me to forward calls, got that in the end, but it was not worth the grief.

I bought the "1000 mb - 30 day data package" at $75 on my sales receipt. I had used 300mb about half way thru my trip in Spain when the service stopped. Their customer service, otherwise EXCELLENT, when I got home, explained that the $75 was applied to my account and that I would then have to buy, using that credit, that data package. There was no mention of that step. So I was charged at the "no plan" level and over $100 was used up on 300mb. They sell data chips IN THE AIRPORT for much less. Since I was only going to be in Spain, that would have worked.

I'm very pleased with all but one aspect of the one .sim card, but that is possibly my inexperience with technology. Once we arrived in Europe the phone worked as promised. I had previously checked and the USA number to call the phone worked. Whenever I had access to local wifi I had internet access but not while roaming. I read the info provided but frankly found it too much and too confusing. I was unable to contact help, maybe my fault again, and finally a friend helped me. So far now so good. This is day 2 in Europe. Haven't crossed into France and Germany yet but overall I'm pleased. Just the convenience of calling my BandB host from the airport was worth it. One week later. I have never had data unless I open data roaming. I tried support but no one available. The second time I wasted over an hour with Chris who finally timed me out while I was trying a fix he suggested. I won't bother with onesimcard my next trip.

Sim Card worked well in Italy. Data reception was good as well when I needed it. The options of cheaper dialing using the app or VOIP are handy if you can keep it all straight. I am giving it a 4 because for the price of the card and the price of minutes and data, I think the PEN should be a permanent feature. I need the card when I travel and it would be nice to reserve the same number. I don't want to pay for the PEN every month when I am not using it. Also, we should not lose our balance if we don't top up often enough. I purchased this card so I could have a US number. It would have been cheaper to just get a local SIM but then I would not have a US number. So retaining that number would be helpful or at least having access to a new one without additional fees would be nice.

Excellent service and reliability in mailing the SIMCARDS all the way to india !!

Setting up the card was pretty painless. Instructions were clear. Everything worked as described.