OneSignalReviews of onesignal.com

The support experience with OneSignal has been extremely frustrating. I had to go through verification with two different people, answering the same questions twice. Even after all that, they required me to create an email template so they could review it. Despite this, my account still hasn't been verified, and they've ignored all my messages on live support. I only have 30 subscribers, so this level of hassle seems unnecessary. Additionally, the platform itself has constant issues—it logs me out every minute and frequently displays errors like "Something went wrong while fetching your segments. Please try again." Overall, using OneSignal feels like a complete waste of time.

Please lower down your pricing, the support team is worst improve it please. We found an alternative web push notifications too, heypusher that offers upto 50k subscribers free compared to yours 10k. You support is very poor :(

OneSignal is very expensive and also their support is terrible. Switch to other tools. They also offer very limited subscribers that is 10k only for free.

Awful support. They decided to give an excuse of why I didn't receive any support, instead of actually replying to my question. If this is the case, then just disable the live support chat. It have been 4 days... And the fun part was I first got replied "(...) Thank you for your patience, someone from our team will assist you ASAP!" and then hours, one day after I asked for an update. No replies another day. Before I wrote my disappointment and received a message that they don't offer support outside their own documentation and that I can hire someone from UpWork to help me. wth? It was just a simply question documented already in their documentation. They've made a very bad impression on me. I don't think I want to stick with them further.

Had a meeting online but they didnt show up

It's all good as long as you do not run into an issue. Support doesn't exist, they will just refer the documentation.

Never use their services, in case of hack of your Onesignal account, you will have no support and they don't have any kind of protection against a unkown ip or different logins and basically attackers goes to your account change password ,transfer applications without one email to owner and then start spamming your users with notifications while you can't do anything. in the end support doesn't exists . app gets completely ruined. while you can't do anything except watching. as i have seen i am not the only one who faced this . BE VERY CAREFUL.

Terrible custumer service