When choosing a lender, it’s important to work with the best! Founded in 2001, our company has grown to become the largest retail reverse mortgage lender in America*.It’s also important to work with a lender that has credentials. One Reverse Mortgage is approved by the U.S. Department of Housing and Urban Development (HUD) and our loan program is insured by the Federal Housing Administration (FHA). Companies approved by both the FHA and HUD must follow strict guidelines that help protect consumers.We also have an A+ rating with the Better Business Bureau and are a member of the National Reverse Mortgage Lenders Association (NRMLA).BlogAbout UsWhere We LendContact Us
One Reverse Mortgage, LLC (onereversemortgage.com) has 614 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
One Reverse Mortgage, onereversemortgage.com
Website
onereversemortgage.com
Category
Investments & Wealth
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 34% of reviews.
Latest
Most recent review: April 2020.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
VERY GOOD COMPANY TO WORK WITH. ALL THE PEOPLE INVOLVED WITH OUR LOAN WERE VERY HELPFUL AND PATIENT WITH US. THEY ALSO WERE VERY PROMPT IN RETURNING MY CALLS.
WOULD DEFINITELY RECOMMEND TO OTHER PEOPLE.
Response from One Reverse Mortgage, LLCSep 20, 2018
Thanks for your review, Dorothy! We're glad to hear that our representatives were patient and quick to return your calls. We wish you the best going forward! Feel free to reach out to us again if you have any questions!
DB
Diane B.
My experience with ORM
My experience with ORM has been excellent. I have spoken to several agents and they are all on the same page and up-to-date on my application. They have answered every question, supplied every piece of information I needed, and have been courteous and patient through the whole procedure. They have even honored a requests for privacy in following up on my information, which I very much appreciate. I give them a 5-star rating!
Response from One Reverse Mortgage, LLCSep 19, 2018
Thank you very much for your review! We're glad to hear that we provided excellent service throughout the application process. We wish you the best moving forward!
JS
John S.
Very proffessional
Very proffessional, gave us plenty of time for question and info. Walk us through each step. Some communication issues toward finalizing documentation. Overall well done.
Response from One Reverse Mortgage, LLCSep 10, 2018
Thank you for your review. We are glad to hear that our service was professional and patient. We will investigate any communication issues and work toward improving our service even more. Thank you for your feedback!
IS
Irwin S.
Kim was very easy to deal with
Kim was very easy to deal with. She answered all my questions
Response from One Reverse Mortgage, LLCSep 4, 2018
Thank you for sharing your experience. We are happy that Kim provided such great service.
LB
Logan B.
We were very skeptical of Reverse…
We were very skeptical of Reverse Mortgages but contacted One Reverse Mortgage to learn more. Our initial contact was with Tim Tofan who proved to be a very knowledgeable and "people-orientated" person. Tim continued to check back with us to make sure we understood what was taking place. Melanie Orellana was the next person we dealt with. She, like Tim, was very helpful and explained everything as it was taking place. Melanie did a great job of following thru with everything. Both these employees are great Ambassadors for One Reverse Mortgage. They won us over and, as a result, we will definitely recommend One Reverse Mortgage to any friends or family interested in mortgage needs.
Logan Birdsong/Maria Keeffe
Response from One Reverse Mortgage, LLCSep 4, 2018
Thank you for your review and for trusting us with your reverse mortgage. We are glad to hear our team members provided great customer service. We appreciate the recommendation and wish you luck with your new loan!
JO
Jo
Sincere Appreciation
We evaluated several reverse mortgage companies and we are glad that we picked One Reverse Mortgage. We now see how your company earned the BBB rating you have. You have our sincere appreciation for the excellent service provided.
We want to give a special shout out to Diamond Cargle and all the staff we worked with and we will definitely recommend your company to our friends and family.
Response from One Reverse Mortgage, LLCAug 30, 2018
Thank you for sharing your experience and for the recommendation! We are happy to know we provided great service.
RP
Roland P.
Get it right the first time!
The difference between one's experience with "run-of-the-mill" (or worse) - and "A+" providers of anything - is manifested by the contrast of competencies, "people skills", and the overall value each entity offers. In the realm of financial services, it's silly to settle for the mill when you have the immediate availability of an "A+" provider with One Reverse Mortgage!
For me -and most financial services clients- it's extremely crucial to choose a company wisely. Once you make that commitment, it's vital that it be a mutual commitment. We usually can't afford to make the mistake of committing to a bad choice, much less getting involved with anyone else afterwards. "Do-Overs" can be prohibitively expensive, especially with mortgages! (In this industry, "Buyer's Remorse" equates to "Reverse Satisfaction"!)
The high level of ORM's professional excellence, (which includes thorough product knowledge, patience, and an energetic sincere desire to help the client), is consistently demonstrated by the ORM representatives (such as Trevor Buban) and the great Client Care Specialists (such as Melanie Orellana). The result of that excellence is your success, coupled with the unmistakable sense that achieving your goals and total satisfaction is their main concern. Like me, you'll be able to frequently show your appreciation with heartfelt great word of mouth.
Response from One Reverse Mortgage, LLCAug 24, 2018
Thank you for this wonderful review. We are so glad our team members provided a great service to you.
SK
Susan K.
I never felt pressured
I never felt pressured, all of my questions were completely and honestly answered.
I felt comfortable from day one.
I would and will recommend One Reverse Mtg. for any mortgage needs
my friends or family may need.
Response from One Reverse Mortgage, LLCAug 23, 2018
Thank you for sharing your experience and for your recommendation! We are happy to have provided a great client experience for you!