One Reverse Mortgage, LLCReviews of onereversemortgage.com

your various offices should be better coordinated, California doesn't seem to know what Mi is doing and visa-versa. The client should know what is needed from him from the get-go and not from " Oh by the way we need this or that". There have been inter-office communication problems from the start. Kimberly Madou has been excellent in trying to make sense out of everything and in trying to keep me informed throughout this whole mess, without her help and guidance I probably would have bailed out of this some time ago, she is worth her weight in gold.

It was a very confusing process without much clarification help. First contact was great then I was passed off to others who didn’t clarify some details.

Had to resend same information multiple times.

To many people to deal with . No follow ups to let you know how things are progressing.

The approval for a reverse mortgage took longer than I expected. It was well over 2 months. The financial information requested was shuttled around to over 5 different people. Further, the information required seemed much more detailed than necessary for this product. During the process I heard a radio ad several times that said the process would be easy with someone assisting every step of the way for the parent company. That was not my experience with this division.

Let original case number expire. New number resulted in dramatically lower payment