OneMinersReviews of oneminers.com

Response from OneMinersOct 22, 2026

Thank you for your feedback! At OneMiners, our support is handled by real people, and more complicated issues sometimes take longer to resolve. We've been here since 2017, and we're not going anywhere! Our goal is to become the number one Bitcoin mining and hosting provider (and in some areas, like our 7-year warranty for hosted miners and electricity pricing, we believe we already are 😊). We're continuously improving our support, and your feedback helps us get better. Most importantly, we're happy we could resolve your issue to your satisfaction!

Response from OneMinersJul 8, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that there was confusion regarding how mining rewards and withdrawals work, and we'd like to clarify how our hosting service operates. When you host with OneMiners, you own your ASIC miner and connect it directly to the mining pool of your choice (such as ViaBTC or F2Pool). The mining pool is responsible for calculating mining rewards and distributing payouts. OneMiners does not take any percentage of your mining revenue. Our pricing is fully transparent. The only mining-related fee is the pool fee charged by your selected mining pool, which is typically between 1% and 3%. OneMiners does not add any management fees or additional pool fees. Your electricity costs are fixed, clearly stated in your hosting agreement, and are never deducted unexpectedly. Regarding withdrawals, the funds are paid based on your mining pool balance. The values shown in the dashboard are estimated earnings calculated using current network difficulty and hashprice, both of which change continuously. The amount available for withdrawal reflects your actual mining pool balance at that moment, which is why it may differ from earlier estimates. This is not a deduction but a normal characteristic of cryptocurrency mining. You can verify your mining rewards independently by logging into your mining pool account using your worker information. The mining pool is the authoritative source for your balance and earnings. If you believe there is any discrepancy with your account, we'd be happy to investigate. Please contact us with your order number at [email protected] or submit a request through our support page at https://oneminers.com/pages/support-request. We'll review your account together and explain every figure in detail. We appreciate your feedback and remain committed to providing a transparent hosting service with clearly defined fees, uptime guarantees, and warranty terms.

Response from OneMinersJul 13, 2026

Thank you for the thoughtful review. We're glad you've had a positive experience overall with our service and support team. You're absolutely right that hosting contracts should include clear equipment identification, specific facility details, and mining transparency information. We're actively working to include these details in our contracts going forward to ensure all customers receive complete, transparent agreements from day one. We apologize for the delay in resolving your contract request. We're committed to getting this sorted for you. If you have any further questions or need clarification on your contract details, please reach out to our support team at [email protected] or visit our support page at https://oneminers.com/pages/support-request. They'll ensure you have everything you need with full transparency. Thank you for your patience and for being part of the OneMiners community.

Response from OneMinersJul 13, 2026

Thank you for sharing your experience. We appreciate your patience and want to address the delay you experienced in December. Our stated terms are 24 to 72 hours for BTC withdrawals. The seven-day delay on your December 8 request was unacceptable, and the lack of communication from our team made it worse. We fell short on both counts. BTC withdrawals sometimes require verification, especially for new accounts or larger amounts, but that doesn't excuse the wait or the silence. We should have kept you informed throughout the process and provided a clearer timeline. We're working to improve our withdrawal verification process and response times so customers aren't left waiting without updates. If you experience any issues with future withdrawals, please reach out to our support team at https://oneminers.com/pages/support-request. We'll make it a priority to get you answers and resolution quickly. Thank you for your continued trust in OneMiners.

Response from OneMinersJan 6, 2025

Thank you for sharing your feedback. I’m sorry to hear you’re not satisfied with the service. Based on your profile, I’m unable to locate your order details. Could you please provide your order number so I can review your case thoroughly? To clarify some details: when you select priority processing, it guarantees that your miner will be deployed within 24 hours of arriving from the factory. This applies to both spot orders and batch orders, as stated in our terms at the time of purchase. Spot Orders: These are usually set up in our hosting centers within 7–10 business days once payment is received. Batch Orders: For instance, if you ordered from the December batch, those miners are released by the factory at the beginning of January. Your miner would typically be running by mid-January, as explained in our communications. We’ve sent you emails explaining these timelines and processes. If you feel any of these expectations haven’t been met, please let us know. Sharing your order number will allow us to investigate further and assist you directly. Thank you for your understanding, and I look forward to resolving this matter for you.