OneLoanPlace.comReviews of oneloanplace.com

Your team was so very helpful to me today. Edward Holmes was very professional, polite and very helpful. There is only o e word to describe the team of people I spoke with and that word is AWESOME!!!!!!!

Yesterday I spoke to Tony re a loan. He was immediately helpful in guiding us through the appropriate channels, and in less than 24 hours,we had our loan application approved and completed. I would not hesitate to use OneLoanPlace in the future, if needed. They took the stress out of the transaction and made it quick and simple to dial in exactly what was needed for our application. I cannot speak highly enough of our experience, and the professional assistance we received. John B Portland Oregon.

What a great company oneloanplace.com is. When all is failed, they came through on an important loan for a start-up business! Travis and team were beyond helpful! I can't thank them enough!

If you've recently read my review(s) of OneLoanPlace.com, then you're well aware of my feelings of contempt and my perception general consumer distrust regarding this organization. I've written many essays regarding, the lost art of customer service and prior to today, I would have simply lumped OneLoanPlace into the group of case studies. Something uniquely different and moreover, uniquely refreshing for a change occurred today. Ray Ciervo, Director of Operations for OneLoanPlace, after reading one of my reviews, initiated contact with me, by placing a phone call to me to first, apologize on behalf of the executive management team and secondly, to personally provide the customer service that was so clearly lacking during my initial communications with the representatives of OneLoanPlace. Upon his introducing himself, initially, I prepared for the onslaught of "you're lying", "the experience you described in your review could not be true, " etc. however, no such words flowed. What did occur was, Mr. Ciervo was accountable and apologetic for the shortcomings of his subordinates. Additionally, he extended his personal assurances that such behaviors as I described in my review, bait and switch and fraudulent inducement, are behaviors that will not be tolerated and once brought to the attention of management, the employee(s) shall be dealt with accordingly, up to and including termination. Service recovery is, the result of a very positive service recovery, causing a level of customer satisfaction and/or customer loyalty even greater than that expected if no service failure had happened. To that end, Mr. Ciervo on behalf of OneLoanPlace seems to have rediscovered the art of service recovery. Kudos to Ray Ciervo, Director of Operations for OneLoanPlace. ~Byron D. Grays, B.S., M.P.A., J.D. President and Principal Officer TheAdvocacyGroup, LLC

I had a very poor experience with One Loan Place. I thought that I would be provided help in obtaining a loan. The same experience as applying with a bank or even worse. It was a complete waste of my time to apply for a loan with this company.

All the information was up front. I just had to follow the process. All loan applications should be this easy!

Was quick and easy.

Because I had no credit history I could not receive a loan. My house is worth at least 100,000.00 and all I needed at the time was a payoff of 20k. Since then I had to file bankruptcy and pay attorney fees in the amount of 6k. Good news is CitiMortgage was wrong on the payoff amount, I only owed 10k, just as I thought...