Eileen M C.
Still haven’t received order
Ordered on November 19, and despite 1-2 shipping notice from facility and UPS ground I still haven’t received order and it is domestic order. When I made inquiry I got a response November 28 and my order finally shipped December 2. 13 days after order placed or 11 days considering the first weekend. When I got my response there was no indication there had been a product delay. I hope I get my wig. I’ve placed a second order and I’m not hopeful it will go better now.
Response from Onebeautyworld.comFeb 13, 2023
Thank you for taking the time to share your feedback with us. We're sorry to hear that you had a negative experience on your purchase and would like to make things right. As a token of our appreciation for giving us another chance, we'd like to offer you a special discount on your next purchase. We believe that you'll find our products and services to be of the highest quality, and we're confident that you'll have a much better experience next time. We value your business and would be honored to have you as a repeat customer. Please let us know if there's anything we can do to make your experience even better. We look forward to serving you again soon!