Onebeautyworld.comReviews of onebeautyworld.com

Response from Onebeautyworld.comApr 12, 2023

Thank you for reaching out to us. I apologize for any inconvenience caused by the delay in receiving your order. Upon checking, I can confirm that your order was placed with our Flat shipping rate of $7.99, which typically takes 1 week for delivery. Regarding the tracking information, I apologize for any confusion caused. Our team usually sends out tracking information within 24-48 hours after the order has been shipped. I apologize if there was a delay in sending it out, and we will look into this to ensure it doesn't happen again in the future. As for the same-day shipment option, please note that it is not available for our Flat shipping rate. We do offer expedited shipping options at an additional cost if you need your items sooner. If you require further assistance with this, please let us know and we will do our best to accommodate your needs. Thank you for your patience and understanding, and please don't hesitate to reach out to us if you have any further questions or concerns. Best regards,

Response from Onebeautyworld.comApr 8, 2023

We are sorry to hear that you had a negative experience with the pre-sectioned hair that you purchased. As a third party, we understand how frustrating it can be to receive a product that doesn't meet your expectations. We appreciate you taking the time to share your feedback, and we are sorry that you had to go through this experience. While we are not directly affiliated with the company that you purchased the hair from, we suggest that you reach out to their customer service team to discuss the issue. We take product quality seriously, and we are committed to providing our customers with products that meet their expectations. We would like to assure you that we will speak to the brand and will take the necessary steps to ensure that this does not happen again. We hope that this information is helpful, and we apologize for any inconvenience that you have experienced. If there is anything else we can do to assist you, please don't hesitate to reach out. Best regards,

Response from Onebeautyworld.comApr 8, 2023

We are sorry to hear that you had a negative experience with our company. We understand that communication is important, and we apologize for any inconvenience caused by the delayed shipment of your order. We strive to keep our customers informed throughout the order process, and we are sorry that we did not communicate the delay in a timely manner. We also apologize that your hair did not arrive in time for your appointment, and we understand how frustrating this can be. We value your business and want to make things right. Please know that we are taking steps to improve our communication and order processing times to prevent similar issues from occurring in the future. We apologize again for any inconvenience and frustration that you experienced. If you have any further questions or concerns, please do not hesitate to contact us. Best regards,

Response from Onebeautyworld.comApr 1, 2023

I am sorry to hear that you were dissatisfied with your recent experience with our product/service. We take all feedback seriously and are committed to addressing any issues that our customers may encounter. We did send you, your whole order in a timely manner. we did informed you that your one product is out of stock and refunded the unvailable product as per your instructions. We tried contacting you on your phone number but no response. If you could provide more specific details about the problems you encountered, I would be happy to investigate and try to resolve them. Please feel free to reach out to our customer support team at 786-822-5345 or reply to this message with more details. Thank you.

Response from Onebeautyworld.comFeb 13, 2023

Thank you for taking the time to share your feedback with us. We're sorry to hear that you had a negative experience on your purchase and would like to make things right. As a token of our appreciation for giving us another chance, we'd like to offer you a special discount on your next purchase. We believe that you'll find our products and services to be of the highest quality, and we're confident that you'll have a much better experience next time. We value your business and would be honored to have you as a repeat customer. Please let us know if there's anything we can do to make your experience even better. We look forward to serving you again soon!

Response from Onebeautyworld.comFeb 13, 2023

Thank you for taking the time to share your feedback with us. We're sorry to hear that you had a negative experience on your purchase and would like to make things right. As a token of our appreciation for giving us another chance, we'd like to offer you a special discount on your next purchase. We believe that you'll find our products and services to be of the highest quality, and we're confident that you'll have a much better experience next time. We value your business and would be honored to have you as a repeat customer. Please let us know if there's anything we can do to make your experience even better. We look forward to serving you again soon!