Sheila
Helpdesk Support is like snail mail
The time it saves us is great! However, using the software is not easy Helpdesk support is a chat bot. If they cannot help you in the chat bot, plan on waiting a week for resolution (Who does that?). I'm beyond disappointed and currently planning working to transition to another provider. Update 12/22 8:53am: We now have a meeting scheduled with the developers for 12/28. Update 12/22 8am: See helpdesk Ticket 88323 it's been open 12/3 It started with a help chat bot. When they couldn't resolve I met with someone on 12/8 who also could not resolve the issue. I then began receiving emails asking that I provide the same exact information provided on 12/3. I provide the information again and nothing. The issue dates back a quite a few months and could of been resolved with a video conference between our engineers and their developers. OnceHub has competent support people but a horrible structure for issues that require escalation. Just an update. It is now February 10, 2022 and our issue still has not been resolved and I feel like they just don't get it. UPDATE: issue finally resolved.
Response from OnceHubDec 22, 2021
Hi Sheila. We're glad that it is resolved. We hope that everything runs more smoothly for you going forward and that we continue to save you time.