Helen Las V.
This is a scam (Product never arrived, refund process if diligent on contacting them aggressively)
This is a scam, I purchased Jan 18 and they sent a tracking but stopped Jan 28, until now (Feb 11) I haven't received any package or response to emails and FB messenger. I can send screenshot and emails. Update: March 6, they refunded me after messaging them both in FB and email numerous times in different dates, I have not received the shipment, they have a different tracking info than what they give you, it does not match. It looks like product coming from China, I though in California as that's the address they claim. I don't know the legitimacy of this but any food product coming from International is a hit and miss as our US Postal check it or confiscate.
Response from OMONOFeb 12, 2023
Dear Helen, Thank you for your feedback, and we're sorry to hear about your negative experience. We take customer satisfaction very seriously and would like to thank you for your insights. It appears that your package was not able to be delivered after two attempts made by your postmasters on Jan 29th, and was sent to your local facility for pickup. Unfortunately, the package was not picked up within the time limit and was returned. We wish to assure you that OMONO meets all the necessary standards for importation into the US and has never had any issues/custom hold-ups. Your product was shipped express from our facilities in Tokyo, passing through Hong Kong and eventually to your city. We apologise about the inconvenience and would love to serve you better in the future. We are grateful for the time you took to speak with us. Your feedback is invaluable to us, as it enables us to enhance our customer experience. We would be delighted to assist you with any inquiries you may have by contacting our support team. Our team is available 24/7 year-round and can be reached at (858) 956-8660 or [email protected]. Please do not hesitate to contact us for any assistance you may need. Here for you always, Yolanda R. Senior Customer Support




