OmniPrint InternationalReviews of omniprintonline.com

Omni Print international ripped me off for $13,000. Plus pundit damages they’ve caused. I bought a faulty machine. That was supposedly designed to be the best embroidery machine on the market. The product was broken. Couldn’t design anything. It was broken from the start. forget this company; I have no respect for these people I asked for my money back over a year ago. Still haven’t received a reply from their company. Customer service is horrible. Technical support is shitty. The owner of Omni Print (Victor Pena) buys embroidery machines secondhand from China then offloads these broken machines to customers like myself. The messed up part is is that I sent my machine back to the company’s home office to be updated fixed to be working properly in February 2025 and it’s still sitting in their receiving bay. They haven’t done a thing with my machine so what the hell do I do? Any ideas?

I left a negative review for this company due to poor customer service and because I received a completely different brand of ink than what I ordered. After posting my review, I received an email from Omniprintstating saying they wanted to make things right by offering me a $50 credit — but only if I posted positive reviews on five different platforms and sent them screenshots as proof. Now it makes sense why they have so many questionable reviews. This kind of practice is shady and manipulative. Stay away from them!

My DTF had problems from the start they had me change the mother board and the main board. that was a year ago I was feeling pretty good that the DTF was working but it broke down over the weekend. @#$% if I ever catch Victor P. !! I am out of warranty and they want $200.00 to get a diagnostic 1 year to the date. How Convenient!!! do not buy anything from Omni Print International. this machine is costing me time and money.

The support service is the worst, communication is zero, no one attends to requests, a ticket is opened and no one answers it, or wastes time with this company, Mr. Victor Peña is only interested in money but does not take care of customers.

These guys deserve their one star as a company. Sales team was helpful and great, but the moment you buy their machine, everything goes to crap. They are a company of empty promises. You need help with something? Too bad. Expect a call in 5 business days, if they call back at all. It's to the point where they have set up their phone system to just hang up on you, instead of being able to leave a message. Emails go unanswered, so expect to call 20 times before someone answers the phone. Don't think they will help you though, they'll answer to schedule you in for a support call in 1-2 weeks. Which they will charge you for. Seems like their tech support turnover is pretty high, and I don't blame them. I'm sure they are on the receiving end of every customer's frustration, which is truly unfortunate because it's not their fault. The product: we have a dtf machine of theirs. When it is running properly, it's wonderful. We will get about a week or two of near perfection, and then the problems will start. Printhead was just changed, and we are still having issues with colours falling off. Even after thorough line cleaning. Get through about 6" of paper before we lose blue entirely. We've called support to try and get assistance, and they said they would get back to us. That was days ago. They haven't called back. Surprise surprise. Anyone who is in this industry knows that the dtf printer is a fundamental part of being able to generate income. It is the foundation of what we do as a business. So when it's down for weeks on end, or when you have to limp it through every print, and waste copious amounts of ink and paper on prints that are inconsistent colours, and scrutinize every one to make sure it is right, it gets more stressful by the day. You have to delay orders because you are waiting on technical support, and deal with frustrated customers, and there's not a thing you can do about it. As a small business, this printer is our singular largest source of stress. As a suggestion, I would love to see them make YouTube tutorials on troubleshooting common problems so you can visually see how to do the things that they get the most calls about. It would cut down on support calls, and actually allow technicians to get back to you in a timely manner. But they wouldn't make money on that, so I doubt it will happen. It honestly seems like they deliberately give you as little information as possible so you HAVE to pay for support. They need to change that. I truly don't even have the words to express how bad their service is. Abysmal. Appalling. They are literally the most frustrating company I've ever dealt with. DON'T STAKE YOUR LIVELIHOOD ON THIS COMPANY. YOU WILL REGRET IT.

Worst company to purchase from. My DTF Mini Printer that was over 10k (for the complete package) was ordered on April 15, 2024, it was finally delivered August 9th, I uncreated the items as the video explained step by step to find the unit missing parts (one major safety part). Once it was uncreated there was a lot of cosmetic damages to the printer and the oven. On August 12th I called Marvin (Sales person), which he directed me to Luke (my account manger) I explained to Marvin & Luke that I wanted these items replaced. I have been passed on from Luke, now to Morgan (IT). Morgan is wanting to have me run the machine without the air purifier (which in there first video states do not use the oven with out the Air Purifier, if it does not vent out of the building (in my case it does not). I explained to Morgan the issues that it is more cosmetic, he now tells me there is nothing more he can do, This is a full week later. I call the 800# asking to speak to a supervisor and was told they can not give out supervisor information, I then asked for the supervisors email address and was told that can not be given out, that rep informed me that I would have to go back to Luke (which at this point I have left him several messages and text and never (to this day) heard back from him. On the 20th of August received a call from Josh, which is Morgan's supervisor (IT) wanting to me set up the machine again, I once again explained to him that it is missing the Air Purifier, he proceeds to tell me it "should be safe" (not a chance I am going to take) Again I went into detail of what is going on with the machine. Josh informs me because he is a supervisor he would get ahold of Julio the supervisor that should be taking care of this issue. Needless to say as of 08-22-24 I have not heard from Julio, Josh, Morgan. I do believe this is a great product, but it is worthless (without the Air Purifier) with horrible customer service and lack of communication, worst of all an incomplete system. At this point this is a 10k paper weight.

omni print is vey bad company, i sugest evey one never buy any printer from this company. they are robbers

OmniPrint International Deceived Me... I researched every DTG printer that I could find and was able to negotiate a purchase from OmniPrint International in April 2023. Receiving the printer was the only highlight of this whole deal because since April I have not been able to print t-shirts or film transfers. OmniPrint International says I don't know how to use the printer even though I use one of my friends' 330TX with no problem (my friend can't print on my faulty printer either). I am still asked to pay the monthly cost and repairs for a printer that was bad out of the box. Help! Anyone!