OmniPrint InternationalReviews of omniprintonline.com

I bought a freejet 330TX. If you don’t want to struggle with a company that cares nothing about you and your money please go somewhere else. They are so good to sell but once you need them they won’t be there. I email them every day to help me fix my printer and no reply. I call every single day and the receptionist is nice and all but she’s obviously doing what she’s told, “the tech will call you or email you soon” and that never happens. Fixing this printer is not cheap for them to treat their customers this way. No sort of respect for their customers. Me waiting for them to get back at me I’ve lost so many customers that didn’t want to wait and went with someone else. I have many emails and calls to them I wish I knew all this before giving them my money. I would have gone with a more caring company and brand. Omniprint NOT RECOMMENDED!

Same as the rest of these. Folks are nice, machine is just not worth it. I have had the machine less than a year, it is a money pit and will never return on investment. The latest hangup is due to their software not being compatible with a Windows 11 update. They offer to troubleshoot you with complicated instructions, just seems ridiculous how user unfriendly everything always seems to be. Worst purchase I have ever made, not even close.

I dont where to begin. I had my less than 4 mos when it stopped working. Omni just want me to buy a bunch of parts that they didn't even go over everything to determine what was wrong, just offered up 700.00 worth of parts. I only wish I had seen ALL of the terrible reviews before I bought it in mid 2022. I spent nearly 30k and guess what, from what I know now, this will be an on going money pit.

I bought an Omni print 550 and it broke within a year. I had to spend $2500 to have a tech come out to fix it then it broke again the next year I had to ship it back to Costa Mesa where they sent me a refurbished one which again broke and they said there’s no warranty. They said I need a new firmware, which cost $3000, so I bought the firmware and sent it back to Costa Mesa again where it’s been sitting for two months I call every day and email and Xavier does not call me back. I have lost so much money, not being able to print merchandise and due to that, I haven’t been able to attend any craft fairs . I really hope somebody files a class action suit and we can all be a part of it.

Think twice prior to purchasing a machine from omniprint . The sales reps are great at their job and taking your money . But once you give them your money , there is no refund policy . . And trust me you will definitely look into it . They state that their team is EAGER to help you with any issues you're having .. False . Everytime I need something fixed I have to call and hassle the people to respond to an email , or give me a call . The training isn't the best , they don't train you on everything you need to know . . And the only thing covered in the 2 YEAR WARRANTY is electrical equipment, i.e motherboard , powerplug , etc . I paid off my machine , $25,000 PAID , not leased . I thought I was making a great investment because that's what OmniPrint told me . You spend more money than you will make off this machine . I PROMISE YOU . Everything is expensive and only last up-to a year as far as consumables . The ink is about $200 a liter alone EACH color . And there are 5 colors . Our motherboard stopped working out of no where so our machine has been down nearly 2 weeks now . They're JUST now sending the motherboard . And they're going have us install the motherboatd as if we are technicians or were trained for this . If we don't want to install it , we have to pay for them to come out or put this HEAVY machine on oir car and drive an hour away to have them fix it for us . Why is this not covered in the warranty ? If the electrical parts are covered then the technician should also be covered to fixbthe issue . Also, they Didn't have us flush the machine as they say you must do if you aren't going to be using the machine for 2 weeks to prevent clogging . Instead their tech had us stick the head in $60 nozzle cleaner to sit FOR DAYS. Now he's saying something about a pump which was not stated during our zoom meeting . I looked up the pump which is stated in consumable parts and the pump lasts 6-12 months . Which we also did not recieve training for , nor were we informed of any of this. They're a popular company because they're taking people monet and I'm sure more people are leasing the machine so if they stop making payments, they still get their money and the consumer is now out of luck on their credit . Omniprint has certainly disappointed me . This has been the absolute worst experience and if any one wants to purchase my machine holler at me . I paid $24,495 I'll give you the machine for 20k along with my inks and pretreatment. I'll even call suppoet whenever you need assistance with an issue . I purchased this machine January this year . LA Based . I'm tired of the turmoil . Someone else can deal with this .

Buyer beware and run. I Bought a printer years ago from this company that bragged about their machine and tech support. Both SUCK! I spent more time trying to fix the machine then printing with it. Hopefully you are very tech savvy and able to work on your own machine. I have replaced everything on the machine twice and still had to send it back to them for further repairs. Also beware they charge you shipping on any parts they send you to replace. Please do yourself a favor and buy a better machine like the epsons. Epson sends techs out if there is a problem which I have not had one yet but a buddy did and the next day a tech was at his shop to fix it.

If I could put a minus star, I would. BEWARE of this company. They sell you a product, take your money, and run. Their support in my opinion is the worst in industry. I personally had a printer of theirs down for 13 months. And a second printer up and down for 6 months. Their ink causes the print head to clog forcing you to purchase a new one ever few months. Once I switched inks, I haven't had a clog for 2.5 years.

This company sucks ass. And thats being professonal. They are quick to sell you machines but slow to help you afyer the sales. Their goal as a company is for you to gwt impatient and try to fix your machine by yourself so they can void your warrantee and charge you and arm and a leg for discontinued parts.steer away from this company. Just go on facebook grpups and do your reserch. They have a freejet group not even associated with omniprint because omniprint like to delete helpfup tips on their on group.