Claire R.
Terrible Product and Even Worse…
Terrible Product and Even Worse Customer Service – Beware of Unauthorized Subscriptions! If I could give this company zero stars, I would! I placed a one-time order simply to try their product, and it was absolutely disgusting. The texture was gritty, the taste was awful, and the peach flavor I ordered tasted NOTHING like peach. I tried it once and immediately knew I would never purchase it again. However, about three weeks later, I received another package of the same product. Apparently, I had been enrolled in a subscription that I had absolutely no idea I was signing up for! I went online to cancel, but their website is intentionally difficult to navigate, making it nearly impossible to find the cancellation option. I emailed the company explaining that I disliked their product and requesting that they cancel this subscription immediately. I received absolutely NO RESPONSE. To make matters worse, I moved to a new address, yet they continued shipping their disgusting product to my old address and charging my account. This went on for THREE MONTHS! I emailed them THREE separate times requesting cancellation, and not once did they have the decency to respond. After numerous frustrating attempts, I finally managed to navigate their website and locate the subscription cancellation option. DO NOT WASTE YOUR MONEY ON THIS GARBAGE! In my experience, this company’s business practices are extremely deceptive. They make it easy to sign up for recurring charges without realizing it, incredibly difficult to cancel, and completely ignore customers who reach out for assistance. The product itself is terrible, but their customer service and subscription practices are even worse. Save yourself the frustration, the money, and the headache. I would NEVER recommend this company to anyone!
Response from OMNI LongevityOct 13, 2026
Hi Claire, Thank you for taking the time to share your experience. We regret that your experience with OMNI did not meet your expectations. We take customer feedback seriously and are committed to providing clear information, transparent subscription management, and attentive customer support. Every customer deserves to have their concerns heard and addressed. We would welcome the opportunity to review your situation individually and work toward an appropriate resolution. Please contact our team at [email protected] so we can assist you directly.