Dave H.
Understanding the cancellation system…
Understanding the cancellation system really is confusing specially for elderly people my father‘s 88 years old was getting billed for $84 a month when he lives on $980 a month trying to cancel this and was not a very easy thing to do. Ask for a refund for the shipment that sent out the day before and was refused. Very shady company to do business with.
Response from OmegaXLApr 24, 2026
Hi Dave! Thank you for sharing your experience. We’re truly sorry to hear about the difficulty your father encountered, especially given his fixed income. We never want our cancellation process to feel confusing or burdensome, and we understand how frustrating this situation must have been. While we were unable to stop the shipment that had already been processed, we’d appreciate the opportunity to review his account and see what we can do to make this right. Please reach out to our support team so we can assist you directly.



