ENRICO F.
very good store
Everything is OK!
In 1973, a group of climbers, skiers, and outdoor enthusiasts established/founded Oregon Mountain Community (OMC) in Portland, Oregon. Since 2007 Our website has been filling orders on www.omcgear.com. Our team of outdoors enthusiasts is dedicated to providing you with the best experience possible. From recommendations and demonstrations, to stories from their most recent climb they are here to help you enjoy your shopping experience.
Omcgear (omcgear.com) has 800 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 71 reviews with 4 stars · Clear filters
ENRICO F.
Everything is OK!
alejandro T.
I never received the tracking number order 100047882
seth P.
However. initially I called in to place the order verbally with customer service and was redirected to place the order online. Not a huge deal. I'd been in to a competitor and tried on the correct size so I knew what I wanted. It would have been nice to get some dialog with customer service to ensure I got the correct size. Not to mention it's a get opportunity for you to up sell me
Response from OmcgearMay 5, 2014
Seth, Sorry for the no-pressure sales environment. We try and make things as easy and relaxed as we possibly can. Our customer service team directs people to place orders through the website since we it is able to offer a secure checkout, unlike ordering over the phone. While our team might not have said it over the phone, it really is better in the long run to order through the site.
rachel
Overall, very good/positive experience. I kind of wish they offered free return shipping, as ordering things like climbing shoes can be very tricky and are not guaranteed to fit. But, I understand that not everyone offers that :) Still a positive and easy experience.
Adam U.
I have tons of outdoor gear used through the years if interested for product evaluation. I purchase only the best because my work is extremely demanding and requires the best stuff. Gore TeX vibram, thinsulate, cordura and the like are my mainstays and spend thousands a year on gear. I work on harsh conditions and would be willing to evaluate products and have many gloves shoes and jackets worn out and could inform you on the durability and comfort of many of your items. I am a first customer but will definitely shop with omc again!
Robert S.
Company was a bit slow to confirm my order, but everything thereafter went as expected. Packaging was excellent.
Craig A.
Product shipped very quickly after order placed. Price was great. Annoying price tag placed directly on top of pertinent information of XC Ski Wax packaging.
Response from OmcgearApr 25, 2014
Craig, We are working on moving retail systems so we don't need to use our own stickers, but until then I'll have a chat with our receiving department to make sure this doesn't happen again.
Terry
Uncomplicated, smooth website and great prices on top products. If this shipping had tracking they would be 5 stars.
Response from OmcgearMar 13, 2014
Terry, I'm showing that we sent your tracking number a little under 24 hours of you placing your order. We sometimes send e-mails so fast that e-mails get caught up in the spam filter. Sorry for the confusion, I also edited the e-mails we send so they stand out a bit better. Enjoy your new gear!