OmcgearReviews of omcgear.com

I ordered sleeping bags on Thursday 8/21 and could have gotten free shipping but paid $15 extra for 3 day shipping because I needed them to arrive before my flight out on Wednesday 8/27. On Monday 8/29 I received an email saying my order would arrive on Thursday 8/28. I emailed customer service to let them know that I had paid extra for 3 day shipping yet my order wasn't set to arrive until a week after I had placed it. They kindly upgraded my order to 2 day and guaranteed they would arrive by 5:00 PM on Wednesday 8/27. 5:00 PM came and went and the package was still not there and I had to leave for my flight without my order. Because of all this I had to go to a local store and pay close to $300 for 2 more sleeping bags because the ones in this order didn't arrive on time.

I ordered a pair of shoes with two day shipping. They were sent the following day, but with the option that required me to be present at the time of delivery -- signing the slip and having them leave it was not an option. I don't work at home, so I had to redirect them to a UPS Customer Center so I could pick them up.

I was excited to get my hiking shoes but when I got it, there was too much of a scratch mark. Wasn't even sure if they're new... But don't have time to return it and get a new one. So not recommending this place at all. I'm ashamed:(

I was excited to be introduced to your company, website and product. It was a great price, I immediately order it after checking all websites for the best deal. Overall you had the best price. So I went with a new company taking a chance to save $4.00 over a company I have used several time. Several days later, (not sure of time span), I was contacted that the product was unavailable and I would be refunded the purchased price. That seem all fair and great except the other companies that were very close to your price sold out after I thought we finalized a sale. So to make it short, your company needs to consider not selling items they don"t have inventory on. This seem like basic customer service for a real webased store. Thanks for giving me an opportunity to vent! However, after the my initial experience Mike Walsh followed up and made sure the account and transaction was correctly cancelled . He did a great job and responded to my emails. He was a shining star in the whole experience .Martin

After several days of checking my account, my order was consistently 'processing' without an email of explanation until I sent in an inquiry directly. The next day I had a response that inventory was incorrect and part of the order was not available. I then had an opportunity to cancel the entire order. I should have considering the jacket that did come was too big. It's on its way back but I had to pay $10.00 to return it. Really not thrilled about that...

I am disappointed that I have not received the snow shoes I ordered when the order tracking shows they were shipped on February 8th.