OmbreSelf-care, meet science. Our easy at-home tests provide you with a quantified view of your unique microbiome. We analyze your DNA to provide evidence-based recommendations on lifestyle, diet, and strain-specific probiotics.
Ombre (ombrelab.com) has 95 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Personal Care · Costa Mesa, California
Excellent
Personal Care · Fountain Valley, California
Excellent
Personal Care · Westlake Village, California
Excellent
Personal Care · Los Angeles, California
Excellent
Showing 71 reviews with 5 stars · Clear filters
Aishia L.
Great and speedy customer service
Response from OmbreJul 9, 2024
Thank you for your feedback! We're glad to hear that you had a great experience with our speedy customer service. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!
James G.
Good answers that reflect what I was asking. The website needs a few tweaks though to make is user friendly
Response from OmbreJul 9, 2024
Thank you for your feedback! We're glad to hear that you found our answers helpful and aligned with your questions. We appreciate your input regarding the website usability and will take your comments into consideration for future improvements. If there's anything specific you'd like to see improved or if you have any additional feedback, please feel free to let us know. Your satisfaction is important to us, and we're here to assist you in any way we can.
Amanda H.
Ombre has the best customer service. They are very prompt and help you with any situation in a timely manner. Thank you Ombre for making my experience a great one.
Response from OmbreJul 9, 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service team. Providing prompt assistance and ensuring your satisfaction are top priorities for us at Ombre. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help and ensure your experience continues to be excellent!
Alaina C.
Amazing and fast customer service. There was an issue with a delivery of my shipment and they responded within minutes and resolved the issue! This company is safe and trustworthy! The gut probiotics saved my health as well! Nothing but good things about this company.
Response from OmbreJul 9, 2024
Thank you so much for your glowing review! We're thrilled to hear that you had an amazing experience with our fast and responsive customer service. Resolving issues promptly is a top priority for us, and we're glad we could ensure your shipment concern was addressed quickly. We're also delighted to hear that our gut probiotics have been beneficial for your health. Your trust and satisfaction mean the world to us. If you ever need further assistance or have any questions, please feel free to reach out. We're here to continue providing you with top-notch service and products that support your well-being!
Althea B.
Crystal's customer service is awesome!! She responded to my emails in a very timely manner and mailed out a replacement gut kit right away
Response from OmbreJul 9, 2024
That's fantastic to hear! Crystal is indeed awesome, and we're thrilled that she provided such timely and helpful customer service. Ensuring you received a replacement gut kit right away is a priority for us, and we're here to assist you further if you have any more questions or need additional support. Thank you for sharing your positive experience with us!
EM
I recently had an issue with a lost-in-transit shipment of subscription probiotics, so I reached out via email to help resolve the problem. Crystal got back to me within a working day and was very helpful. We ended up needing a replacement which she set up to send with quick shipping. Very impressed with my experience, thanks.
Response from OmbreJul 9, 2024
Thank you for sharing your experience with us! We're sorry to hear about the lost-in-transit shipment, but we're glad that Crystal was able to promptly assist you and arrange for a replacement with quick shipping. Providing helpful and efficient service is important to us, and we're pleased that Crystal could resolve the issue for you. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help and ensure you have a positive experience with us!
Neeru
My login issue to get report was eventually resolved by Crystal . Few other representative tried but couldn’t help me solve the issue
Response from OmbreJul 9, 2024
Thank you for letting us know about your experience! We're glad to hear that Crystal was able to resolve your login issue and assist you with getting your report. We apologize for any inconvenience caused by the initial challenges and appreciate your patience. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help ensure you have a smooth experience with us!
Nectali R.
Prompt response from customer service
Response from OmbreJul 9, 2024
Thank you for letting us know! We're pleased to hear that you received a prompt response from our customer service team. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!