Self-care, meet science. Our easy at-home tests provide you with a quantified view of your unique microbiome. We analyze your DNA to provide evidence-based recommendations on lifestyle, diet, and strain-specific probiotics.
Ombre (ombrelab.com) has 95 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
ombrelab.com
Website
ombrelab.com
Category
Personal Care
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 64% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
A complete waste of time and money! It did nothing for me. The test was a joke, and forget trying to cancel before your product even ships out, as they’ll still send it to you. I’m using Seed and I’m seeing immediate results.
Response from OmbreJan 12, 2023
Hi Stacy, we're sorry that your experience did not meet your expectations. We can confirm that you went into your account and cancelled your subscription in November. If there is anything else we can do, please reach out to [email protected]
LI
Liz
Unfortunately didn't get my results
Unfortunately, something happened where they lost my kit and never processed it, even though I have activated it. After weeks of silence, I reached out and they told me that I don't have kit registered. They needed my activation code, but I didn't have it anymore. Sad...
Response from OmbreOct 31, 2022
Hi Liz, we can do a complete check to see if you registered your kit or not. Our customer care team will reach out to further assist you.
AP
Anonymous P.
Another customer with another lost order :-)
Nothing personal about the agent who helped me—I’m sure they did all they were able to do. My issue is (presumably) the policy on test kits /Ombre/ lost.
Here’s the rundown: I order the kit with real human money, I do my little test (not particularly fun what with the poop and all, but that is a-okay and expected), I activated my kit, I sent in the kit. I waited. For months. I would’ve followed up earlier but I am stupid. Six months later and I don’t have my results, so I ask for help. I sent info showing my email receipt as well as the charge to my paypal but as I was unable to find my kit ID (honestly, that’s entirely on me, but still) the best I am offered is a coupon code to buy a new replacement kit for only 25 bucks. Apparently, my account didn’t show that I activated a kit despite having done so.
Uh.
Surely we can see the problem there. Did I do everything 100% correct? No. But tele issue remains that my kit, my kit purchased with real human money, was lost by Ombre (or someone) and the best I am offered is the opportunity to spend MORE real human money that I earned with my labor to rectify a mistake I didn’t make. Not cool, man. I had to play with my poop for nothing.
I heard of other reviewers having this issue but thought I’d be fine. Nope! You might go through this process sans issue (save your kit ID in five different places, or perhaps it’ll magically not work. Who knows?) but there’s a hefty chance you won’t. Don’t even bother unless you like to get angry for fun.
Response from OmbreAug 30, 2022
Hi there,
Unfortunately, without the Kit ID activated, you won’t receive the test results since we do not know which Kit ID is assigned to the customer until they activate it online. When our lab receives the samples, they do not receive any personal information, just the Kit ID (activation code). They process all the samples but they don't know who they belong to. This is to ensure to keep personal information confidential. The lab assumes that all samples they receive were already activated first since it is the first step in the instructions.
Since your sample was submitted to our lab without being activated first on the account before mailing in, what we can do is offer a replacement kit with a fee. Again, all kits that ship out from our fulfillment center are not registered. The activation codes in the test kits are not tied to the buyer until they register it online.
If you have any questions or would like to go through the replacement process, please contact our support team at [email protected].
RO
Robin
Ombre seemed like a great choice for…
Ombre seemed like a great choice for gut microbiome. The kit took forever to get to me, and then got lost in transit on the way to their lab. I don't suggest this company, there is no phone number and they sent me Mutiple responses on their website without resolution. Big waste of time.
Response from OmbreAug 19, 2022
Hi Robin, we're sorry to hear that your experience didn't pan as expected. We'd be happy to resolve your issue by offering a replacement kit. - Our team is on standby Monday to Friday via chat or email. We make sure that you get a response within the estimated timeframe.
SD
Sara D.
Terrible customer service
Terrible customer service
Response from OmbreMay 11, 2022
Hi Sara,
We're sorry that your experience with our customer care team didn't meet your expectations. Our escalation team would like to look into your issue and see if there is anything they can do help. You're always welcome to reach out to [email protected] for a quicker response.
SE
Stef E.
They lost my sample twice and I cant…
They lost my sample twice and I cant get a refund
Response from OmbreMay 11, 2022
Hi Stef,
We're sorry that your experience with Ombre didn't meet your expectations. Rarely do samples get affected during transit to our lab. If samples never arrive or if samples come to our lab spilled or leaked, we always offer a replacement free of charge. Our escalation team would like to look into your issue and see if there is anything they can do help. Again, we're sorry that you experienced this twice and we'd happy to send you a replacement.
IL
Irina L.
Underwhelming
Honestly, a really underwhelming experience! The logistics were good. But the results are really not explained well and are at times contradictory! Especially the results in the Basic version and Premium version just don't add up. Also the suggestion of probiotics doesn't make any sense. It didn't contain any of the bacteria I'm deficient in, but instead those were I'm anyways in a healthy range. I would expect a customized mix based on my results, but you just suggest one of the 5 pre mixes you have. Really disappointed in this service!
Response from OmbreMay 12, 2022
Hi Irina,
As science evolves, so does the production of probiotic strains and clinical studies that fine-tune their purpose and targeted efficacy precisely. The formulation change was decided on the desire to keep up to date with science and provide our customer base with the best probiotic to target specific symptoms and microbial imbalances. Clinical studies support each strain within the new formulation to provide confidence in the recommended formulas. The efficacy of a probiotic is not measured by the abundance of strains or CFU but instead by the support that the strains target the desired response.
YM
yasmine M.
Terrible company and poor customer service
I have done the test more than 8 months ago and still did not get my probiotics.
The customer service is very poor and thryve where I ordered is now ombré.
I have not gotten my 3 months supply although I already had paid delivery charge extra which was also not clear. They keep sending me codes on their app which does not work and forces me to pay again!
I have spent so much time with them that it actually cost me thousands of dollars and probably my probiotics are now not accurate anymore as we all know that the gut changes. Very upset with them.
Response from OmbreMay 12, 2022
Hi Yasmine,
We're sorry that you couldn't get you your probiotics. The redeemable code that was sent to you from our customer care team is a code that you can use to redeem your probiotics from your Thryve order at checkout.
