ollypet.comollypet.com is listed under Pet Stores.
ollypet.com (ollypet.com) has 20 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 8 reviews with 1 star · Clear filters
SM - S.
Never received product after six weeks. Contacted company twice via their website - no response. Facebook messaged - they responded and said would refund, but no refund ever came. Product never came. Had to file chargeback with my credit card company. That is still pending. I would discourage anyone from doing business with this company. They are unresponsive and do not deliver- but they do take your money!
Lynne D.
Product never showed up after over a month of waiting. Got an email saying product shipped but tracking number returned no data. Had to email support twice to get a refund.
Kris Ann C.
Disappointing experience. Ordered from them based on their marketing as a family business with unique pet items. Ordered on March 2nd. US orders are supposed to be shipped from their US warehouse. No. My item is still in China. Sent three emails and received no reply.
Anne L.
I ordered products 25 January 2022. Sent email asking when would it be dispatched 2 February 2022. Have still not received items or an email saying items have been dispatched????
Response from ollypet.comFeb 23, 2022
Hello! I have checked your order, our team is going yo reship this order, as well as refund this order. Apologizing for issue. we have got into logistic issues and surely, we will do our best to solve it! Sorry, again!
Yesenia Meza C.
I still have not received our package. I sent an email over a month ago and I did not receive an answer.
Response from ollypet.comFeb 23, 2022
Hello, we have issued the refund, I am apologizing for this. we have got into logistic unpredictable issues and surely, we will do our best to solve it! I have arranged replacement for this order! Sorry, again!
C H.
Do not purchase . They do not respond to customers emails. I ordered Jan 4 th and it’s Feb 9 th . No refund . No product. Tracking shows it’s sitting in China.
Response from ollypet.comFeb 23, 2022
Hello! We have issued refund. I am checking and I can see, that order LY973696493CN Delivered on 17/02/2022. We are apologizing for these logistic issues.
Arthur
Have not yet received the order or even an update on order
Response from ollypet.comSep 9, 2021
Hello! I am going to help you with this issue. Order 1091 has tracking number AS722717070CN Order was shipped and you can check this tracking number on our website, once you log in account. If there are any questions, please, contact us [email protected] Best regards, Ollypet
Cindy D.
I have not received what I ordered yet. I would like to know where my merchandise is at. I cannot rate you if I have not received the product. Can you please find out where my merchandise is at?
Response from ollypet.comAug 8, 2021
Hello! I am sorry, that you have not receive yet order. Free shipping takes 10-15 days. But according to tracking number, it will be delivered in a few days:) I have contacted with you trough email with details! Best regards Sofia from Ollypet
