olivemypickle.comReviews of olivemypickle.com

The pickles are pretty good. Fermented pickles/olives/etc are very salty to me but I knew that going in and everything I got was good (though I drained a lot of the brine to tone down the saltiness). Honestly, my poor review isn’t reflective of the product but of the service I received. I placed 2 orders within a month totaling over $200. My second shipment was missing a product and Olive My Pickle refused to send me a replacement after their mistake. They gave me a credit but now I have to build a large order to even use it and pay for the shipping. I told them I just wanted the missing product and they said they won’t send it to me unless I pay shipping. Mind you, this is an item that THEY forgot to include in my expensive order, not something I made a mistake on. I’ve honestly never dealt with a company that just outright refused to make good on their mistake, even after they acknowledged it. So, 3 stars for the products I received, 0 stars for customer service. A bizarre way to treat a new customer spending $200 in their first month. My money will def go elsewhere now.

Very poor experience and extremely concerning customer handling. Two olive products I received were not acceptable. One had a clearly off smell and taste — no one at the table would eat it. The other had almost no flavor. This was immediately obvious to multiple people. This is not a matter of personal preference. I contacted the company with a simple and reasonable request to replace those items. Instead of addressing the issue, I received repeated scripted responses hiding behind policy: “We don’t have a blanket ‘money back guarantee’” “If it’s a matter of taste… we do not refund or replace” “We always stand by the quality of our ferments” I explained multiple times that this was not about taste and that one product appeared spoiled. It made no difference. The responses did not change. The issue was never addressed. They continued repeating policy while ignoring the actual problem being reported. No resolution. No ownership. No accountability. Just copy-paste replies. What’s most concerning is this: When a customer reports a product with an “off smell and taste,” the response is not to investigate or resolve—it is to deflect and minimize. That raises serious questions about quality control and how potential product issues are handled internally. This was a small, easily fixable situation. Instead, it exposed a much bigger problem in how this business operates. If something goes wrong with your order, you should be prepared for resistance rather than resolution. Based on this experience, I would be cautious.