Oh My UnderwearReviews of ohmyunderwear.com

I rarely leave reviews but my past experience with Oh My! has been nothing short of stellar; so I had to. Great customer experience is rare these days. There was an issue with receiving my items. I emailed support right away. Ryan was such a champ and rectified the issue on the same day. I will be a customer for life.

Ordered a pleather harness, I guess I didn't know what to expect, something similar to other plether items I own, but instead got something closer to Styrofoam straps with wear and tear already on the harness. Also bought underwear, a shiny/metallic kind, wear the logo just kind of... fell off? And the reflective fabric began to flake off in the first few hours of wearing them. Probably should have just researched the company more before buying, but I won't be buying again.

I had a problem some time after ordering some of the products they sell. I noticed I had made a small mistake in the shipping address and got in touch with their support team. I explained what happened and they were able to fix the problem. They were so understanding and very nice that it only felt natural to come here and give them a good review!

All the products are made in china, which is fine, but you arn't made aware of that initially. Its actually impossible to find this information on their website. Also you can get any of these products for 1/4 of the price on ebay, exactly the same products, also with free shipping for most. This is pretty much a scam.

Will not order from Oh My Underwear again. If you know your items are coming from China and will take about a month, and you don't care, then all is well. I had no clear idea during the order process that it wasn't a US based company with local inventory, until later research. Have had 3 separate USPS tracking numbers and order tracking assigned and then cancelled just for one item so far. After the order was placed, it took another 8 days to actually ship from the warehouse and reach customs to depart China.

My item never came but I did get a refund

Item did not arrive, the customer service team stated that the matter was out of their hands, I pointed out to them that shipping is the responsibility of the seller. Then they ignored me. I did not receive the item or a refund. Do not use this company as they are unreliable. To accept payment and not deliver the item, and then say the matter is out of their hands is unprofessional at best, but feels more like a scam. Don’t buy from them.

Regular customer, have always loved the underwear. Sure, it takes a little longer to arrive than Amazon, but at these prices, I'm willing to wait. Good customer service, replied instantly to a question I had.