officialmademoiselle.comReviews of officialmademoiselle.com

Response from officialmademoiselle.comNov 28, 2023

Hi Kumar, I understand that the extended wait time is unacceptable, and I want to assure you that we are investigating the matter thoroughly to identify any issues in the fulfillment process. We value your trust in our company, and it is disheartening to learn that we have fallen short of your expectations. Once again, I apologize for any inconvenience this delay may have caused, and I appreciate your patience and understanding. Our commitment is to make things right for you, and we are taking immediate steps to address the situation. Best, Mademoiselle Support

Response from officialmademoiselle.comNov 16, 2023

Hi Isabella, I sincerely apologize for the inconvenience you've experienced with your recent pendant lights order. Your feedback is crucial to us, and we are committed to resolving this matter promptly. I understand the importance of resolving this issue promptly, and please be assured that we are committed to doing so. We have multiple warehouses across Southeast Asia to efficiently manage our inventory, and it's clearly outlined in our refund policy that customers are responsible for sending the product back to our warehouses and covering the return shipping costs. I also want to extend my deepest apologies for the frustration you encountered while attempting to contact our customer service team due to a disconnected phone number. This is not the level of service we strive to provide, and I assure you that we are actively investigating this issue to rectify it as soon as possible. Best, Mademoiselle Support

Response from officialmademoiselle.comNov 15, 2023

Hi Daniel, Firstly, I want to extend my sincere apologies if your experience with us has fallen short of your expectations. In an effort to shed light on the situation, I'd like to clarify that the chair you ordered is a made-to-order item. To ensure the utmost care in transportation and to minimize the risk of damage, our team ships these items by sea. While this method can result in a longer wait time, it is crucial to guarantee the safety and quality of your product upon arrival. Regarding the tracking information, our team provided an accurate tracking number and information and mentioned that your chair will arrive in the mid of November. Our intention is always to offer accurate and transparent information to our customers. I understand that you were expecting your order to arrive the order sooner. Again, I apologize for any inconvenience this may have caused. We value your trust and are committed to resolving this matter to your satisfaction. Best, Mademoiselle Support